Toilet pan connector leak - non-standard spigot size?

[pulck]

First-time poster and plumbing ignoramus, so please be kind....

I have a leaking toilet pan connector. The leak started when there was an old Multikwik connected.

I called a plumber and he tried a few different connectors and they all leaked. He said the spigot coming out of the toilet pan looks smaller than the standard diameter.

He eventually contained the leak by using putty around the spigot, but said it is only a temporary fix. He said the only permanent solution is to buy a completely new toilet suite so that I get the standard-sized spigot and everything connects properly.

Can this possibly be right? I've already spent £200 on trying to get the connector right, now I'm looking at several hundred pounds more, all to fix a tiny leak on the connector.

All suggestions very welcome.

 

[Riley]

The plumber might well be right. Do you have any details of the currently installed toilet??? Are there any brandings or markings on it ??? If it's a Chinese imports then there is every possibility that it could be poorly moulded or made to different specifications entirely

 

[pulck]

Thanks for the reply.

I can't see any markings, only a sticker (see attached image).



It says "A Beyaz" on it, which doesn't turn up anything on the internet on a quick search. I'll keep looking.

Any ideas?

 

[AlexGas]

It says "A Beyaz" on it, which doesn't turn up anything on the internet on a quick search. I'll keep looking.

Any ideas?

It did for me:

Beyaz translates from Turkish as white.

 

[PlumbBobBob]

I think the lable says the toilet was made in 2002 possibly

 

[plumben]

Sounds like you've got a poorly made toilet, the modern toilets you get now are made in batches of say 100 and when a merchant buys 100 they only pay for 80 as the other 20 are for the ones that are faulty damaged or broken as its not worth the cost of replacing them and theres no quality control

 

[Ray Stafford]

Sounds like you've got a poorly made toilet, the modern toilets you get now are made in batches of say 100 and when a merchant buys 100 they only pay for 80 as the other 20 are for the ones that are faulty damaged or broken as its not worth the cost of replacing them and theres no quality control

Mate, you really need to change your merchant!

 

[AlexGas]

Sounds like you've got a poorly made toilet, the modern toilets you get now are made in batches of say 100 and when a merchant buys 100 they only pay for 80 as the other 20 are for the ones that are faulty damaged or broken as its not worth the cost of replacing them and theres no quality control

Yep, one of my customers got a WC pan from the BATHSTORE. The pan outlet was out of shape, well out of shape, almost like an egg. It had to go back.

I wasn’t quick enough to tell them – do not shop at the BATHSTORE. Also, there was an issue with a bath and a wash basin being out shape and a British Standard bath trap just wouldn’t fit the bath waste supplied by BATHSTORE. A BATHSTORE geezer on the phone was telling me to force it! Mad! It was 3mm out! Had to get the BS one. Oh well…

 

[plumben]

Mate, you really need to change your merchant!

I wasn't told that in my local merchant, but one where the customer had supplied there own suite from, I've never been back

 

[Ray Stafford]

I wasn't told that in my local merchant, but one where the customer had supplied there own suite from, I've never been back

There are a couple of dealers who will work on that basis (effectively selling 2nds) but not usually at a reputable outlet.

Coming back to the OP, I am surprised that if it sealed once, it can't be persuaded to seal again. But then, maybe thats why I drive a desk, and not a van.

 

[townfanjon]

Hopefully it wasnt from the dreaded victoria plumb

 

[AWheating]

maybe a mcalpine flexi connector with the hose clamp fixing will work. if the china is round of course.

 

[pulck]

Thanks for the comments.

The plumber said he tried a McAlpine connector and said they usually lock on fine, so that could be the one mentioned by AWheating.

Are there any other options? Can't believe I might have to get a new toilet suite because of such a tiny problem!

 

[AWheating]

mcalpine make tons of different pan connectors. checkout there website. they prob sell a smaller sized one.

 

[pulck]

Thanks, AWheating.

Looking on the McAlpine website, I see:

- 4"/110mm Flexible WC Connector for Back to Wall WC Pan (Code: WC-F21R)

(Sorry, I'm not allowed to post URLs as a new member.) Is that the sort of thing that you're talking about? I very much doubt if my plumber actually tried this - I will check with him.

Is it something I could try out myself (DIYer) or will I need to get him back in?