thoughts on a leak

[billybob150811]

I re piped the gas in an old cottage im drilling the route of new pipe through bedroom to dining room and hit a plastic water main that's run in the coving in the room below(dining room) i don't feel i could have anticipated it being there and don't want to claim on my insurance anybody have experience of this or similar and the outcome

 

[Scott_D]

Much damage?

 

[billybob150811]

bit, coving fell down and the adhesive made a mess. carpet a bit mucked up because of concrete floor making odd wet patches soft red bricks soaked up water small wet patch next door nothing super dreadful carpet may or may not need replacing

 

[hammers4spanner]

Depends on customer i would say , do they see to as an accident or not??

I accidentally drill through a soil stack yesterday in a void, customer was yapping so much i wasn't concentrating and accidentally drilled into it.

Sometimes its less hassle to just sort it yourself .

 

[Rickster123]

Isn't this exactly why you pay insurance? It's an accident but I think it's yours to put right so you'll either need to dip into your pocket or use the insurance.

 

[oz-plumber]

Anything that's going to cost you a lot more than your excess, put it through insurance.

Fix the problem you caused, get paid for the work by the customer and leave it up to the insurance company and the customer.

If you drove into the back of a Ferrari or Bentley, you would have no issue in having your insurance company pay for the repairs.
You wouldn't feel guilty, you would feel relieved for having insurance.

 

[mfgs]

Certainly an accident and you couldn't have anticipated the pipe being there, but these things happen and you need to sort it out. You caused the leak and the damage. Up to you to see what the customer wants sorting out and working out if it is worth claiming on insurance or not.

 

[billybob150811]

thanks for your thoughts useful to get another perspective

 

[plumben]

Depends on the cost of damage and the customer

 

[oz-plumber]

Depends on the cost of damage and the customer

Sometimes customers like when things go wrong and cause damage to their property.

It means they get a hell of a lot more work done and claim it on the plumbers insurance.

Carpets ruined - need replacing.
Have to do the whole house because we don't want mixed matched carpet.

Can't match paint - have to paint the whole room and more.

Been there and done that - just pay the excess and get hammered when you want to renew your policy