System boiler baxi wm 30/3 rs not working as before customer claim - please help

[manic26]

Hello all good evening could anyone please shed some light on my situation from your knowledge base

Yesterday I disconnected a gas fire and capped the supply pipe off, re-lit the above boiler and came home, everything okay. This afternoon the lady claimed that the heating is not high enough and the hot water is not hot enough like it used to be before. I went this afternoon and she had a point as I did not check it before capping off the fire. I checked the pump was working, the pipes leading to both the heating and hot taps were hot. cylinder thermostat was set to 60. Boiler pilot was okay and the main burner was coming on as normal.

I even spoke to my mentor plumber but he could not figure out much about it. I know it is not my problem as the boiler was okay when it was re-lit and I only capped their gas fire but I just want to go back tomorrow again with some more and give it another try.

Many thanks in advance

 

[DAVE01]

manic 26 you could try to see is boiler under gassed if this is the case boiler will work ok but will not get total out put out of gas boiler by this i mean will not get hot enough you wiil notice this if she uses gas to cook etc it will look like the boiler is going out on stat watch flame picture on boiler and you should see what i mean its ever so slight have to really look at it good luck DAVE01

 

[Roger Welton]

You will need to go back sadly, gas rate boiler and confirm what the flow temp is getting to.

The max output on these is only 30,000btu (around 8kW) so quite small, was she suplementing the heat to the house with the fire?

 

[villa_tom]

I wouldn't go back without charging her. If you only disconnected a fire, then you've not touched the boiler, only a relight and visual etc.

sure she's not just trying her luck?

 

[manic26]

manic 26 you could try to see is boiler under gassed if this is the case boiler will work ok but will not get total out put out of gas boiler by this i mean will not get hot enough you wiil notice this if she uses gas to cook etc it will look like the boiler is going out on stat watch flame picture on boiler and you should see what i mean its ever so slight have to really look at it good luck DAVE01

Can't be Dave since the boiler,s on its own now after I capped the only other gas appliance in the dwelling, the fire . She,s got electric cookery.

 

[dancinplumba]

this should be in the private gas forum fellas please

 

[manic26]

You will need to go back sadly, gas rate boiler and confirm what the flow temp is getting to.

The max output on these is only 30,000btu (around 8kW) so quite small, was she suplementing the heat to the house with the fire?

No she never used it, the electric socket was actually rolled and kept inside the fire, ie, never plugged

 

[Dotty]

Agree with DP, moving to the inner chamber.

 

[zeebeedee]

She is trying it on! It could be a lot of things. I had one last week. Similar sounding hw was fine rads got warm them went off. There was no room stat on the system and some clown had wired the cylinder stat to shut down everything when satisfied.

 

[villa_tom]

She is trying it on! It could be a lot of things. I had one last week. Similar sounding hw was fine rads got warm them went off. There was no room stat on the system and some clown had wired the cylinder stat to shut down everything when satisfied.

They make me sick mate. I did a job the other day, just a straight forward boiler service, everything passed. Jobs a gooden I thought, handed the paperwork etc. drove to my next call, then office called asking could I go back as the ladies hot water was not working now.

I went back thinking I'd altered the timer by mistake or something, but the boiler ran fine on hot water when I got there. Told her everything was working, then she said no it isn't, try the hot water in the downstairs toilet. Tried the tap and no water came out, the bloody thing was isolated underneath. She blamed me and said I should have checked and rectified on the initial service.

She then "told" me to get my tools out the van and fix it, not a chance I said, I don't know if its plumbed in right etc etc.

didnt trust her as far as I could throw her, it's just people after something for nothing. She said she was going to make a complaint, so I have her the numbers for complaint making and told her to make sure she told them that I'd made a tap stop working that was never working in the first place. I've heard nothing since so I'm assuming she's backed down. I find you just have to play these people at their own game, and ill tell you this. ILL WIN EVERY TIME

 

[diamondgas]

Alternative thought :lightbulb:

No idea if this boiler has one, but the grey button on the honeywell gas valves can 'stick' when you relight the pilot. Could be that it hasn't returned fully back up to rest and the gas flow is reduced? Just a thought

 

[manic26]

I wouldn't go back without charging her. If you only disconnected a fire, then you've not touched the boiler, only a relight and visual etc.

sure she's not just trying her luck?

She could be for all I know

 

[zeebeedee]

They make me sick mate. I did a job the other day, just a straight forward boiler service, everything passed. Jobs a gooden I thought, handed the paperwork etc. drove to my next call, then office called asking could I go back as the ladies hot water was not working now.

I went back thinking I'd altered the timer by mistake or something, but the boiler ran fine on hot water when I got there. Told her everything was working, then she said no it isn't, try the hot water in the downstairs toilet. Tried the tap and no water came out, the bloody thing was isolated underneath. She blamed me and said I should have checked and rectified on the initial service.

She then "told" me to get my tools out the van and fix it, not a chance I said, I don't know if its plumbed in right etc etc.

didnt trust her as far as I could throw her, it's just people after something for nothing. She said she was going to make a complaint, so I have her the numbers for complaint making and told her to make sure she told them that I'd made a tap stop working that was never working in the first place. I've heard nothing since so I'm assuming she's backed down. I find you just have to play these people at their own game, and ill tell you this. ILL WIN EVERY TIME

A tenner her husband installed the taps and it was leaking from day one!

had one yesterday, job said airlock on the hw. Tried to get it out for 20 mins thinking this is a bloody stubborn one. Then after making sure the tank wasn't empty in the loft I asked her if anyone had touched the gate valve feeding the cylinder, she said my friend touched the pipe around it!!!!!!!! Grabbed the bungs stuck em in the tank changed the gate valve all sorted, her tit of a friend had buggered it turning it off to change the taps

 

[zeebeedee]

Alternative thought :lightbulb:

No idea if this boiler has one, but the grey button on the honeywell gas valves can 'stick' when you relight the pilot. Could be that it hasn't returned fully back up to rest and the gas flow is reduced? Just a thought

Love the fact you offered a reasonable explanation while we slaughtered the poor woman!

 

[manic26]

Alternative thought :lightbulb:

No idea if this boiler has one, but the grey button on the honeywell gas valves can 'stick' when you relight the pilot. Could be that it hasn't returned fully back up to rest and the gas flow is reduced? Just a thought

That popped up as well but no longer now as its sorted

 

[zeebeedee]

That popped up as well but no longer now as its sorted

What was it?

 

[manic26]

What was it?

It was sticky to start with a bit greasy like but after a good air dusting n cleaning it pops back fully up