Shower Trays

[Tony782614]

I am having a issue with a cracked stone shower tray that was supplied by Simpsons (Cross water) The tray has developed a crack from a Conner of the waist after 5 years , All their trays come a 25 year guarantee but i am being passed from pillar to post by Cross water and the Guy that fitted it .

Cross water are saying that the guarantee is only valid if it was fitted according to their instructions and the guy that fitted it is saying that he did follow the instructions

How do I solve this

 

[Ric2013]

Has the manufacturer explained in what way it feels the instructions were not followed?

 

[Tony782614]

No , they have not visited site , their advice is for me to buy a replacement from them , remove everting and send them some images , if they agree that it was fitted correctly they will refund the cost of the tray

is that fair ?

 

[gmartine]

I think it is, no point sending anybody out without being able to see how it was put down. Start taking pictures and if and when you replace it document the process thoroughly. Of course the installer is going to say what he did but a corner crack sounds like it wasnt supported properly or the support has degraded over time. It could be a manufacturers fault but it seems unlikely, is actual stone or a stone resin?

 

[Scott_D]

Is it on legs or directly onto the floor?
Most manufacturers (not just shower trays) only give a warranty on the product, the labour cost is never covered.

 

[Tony782614]

Is it on legs or directly onto the floor?
Most manufacturers (not just shower trays) only give a warranty on the product, the labour cost is never covered.

It was fitted onto the floor

 

[Tony782614]

It was fitted onto the floor

onto tiles which were newly laid at the same time

 

[gmartine]

Id get a copy of their installation instructions, was it bedded on mortar?

 

[Tony782614]

Id get a copy of their installation instructions, was it bedded on mortar?

i have it and the fitter says he followed it where he could but cant see if he did until it comes up .

my question would be would they crack if not fitted 100% correctly or is it a faulty tray (the 1st one they supplied had not been stored correctly and was not level) ?

The guy we used to fit did have 25 years experience of fitting bathrooms and did a lovey job

 

[gmartine]

Who knows, after 5 years anything couldve happened. It depends how much you want to persue this and it might in the end be nobodys fault. You may have a little subsidence on the tiled surface over time and thats all it takes.


How bad is the crack, itll be stone resin and you can get repair kits nowadays.

 

[Scott_D]

The other thing to consider is if it’s really stuck down it’s probably going to get damaged while removing.

 

[Tony782614]

Who knows, after 5 years anything couldve happened. It depends how much you want to persue this and it might in the end be nobodys fault. You may have a little subsidence on the tiled surface over time and thats all it takes.


How bad is the crack, itll be stone resin and you can get repair kits nowadays.

what repair kit can you use on a Stone Resin and do they actually solve the issue ?

 

[gmartine]

If you have an underlying subsidence issue no it clearly wont solve that, if the crack has relieved the stress in the tray and it has now settled then you may get away with it. Thats why Im asking, how severe is it?

 

[Tony782614]

If you have an underlying subsidence issue no it clearly wont solve that, if the crack has relieved the stress in the tray and it has now settled then you may get away with it. Thats why Im asking, how severe is it?

Its a small crack (see attached)

 

[gmartine]

Are there two cracks there, one to the left and a very fine one to the right?

It tends to go at the drain hole as the tray is usually thinnest. You have three options...

have it replaced and try and get comped, who from I cannot say.
Use a repair kit if youre a confident DIYer, youll need to channel the crack and drill the ends to stop the crack from spreading as well as match the paint as best you can.
or get someone in to repair it, the service is available the cost I dont know but you could always ask.

Im not endorsing this service, just saying its available....

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