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If the leak is from cracked grout/wobbly tiles it should be a simple fix. Cut silicone out, cut offending grout out, remove wobbly tiles, remove tile adhesive, pva offending area, re tile, return to regroup & silicone, get paid & never call him again.

Not pva, never pva.
 
awful plumbing, kinked flexi, which will burst idc.

silicone everywhere, an utter mess, no need for that at all

pay any material costs and make him sling his hook. He cant remove goods, criminal damage let him go to court, you can use another plumber to do the work and let a judge decide if further costs due, have a chat with citizens advice.
 
The hemp board is responsible for cracks in tiling as it is unstable background. PVA good for dry areas but breaks down in wet conditions. Only come across hemp board once and that was Shotley is that where you are.
 
The amount of water showing on that video suggests to me that it's leaking pipe work from diverter valve to shower head outlet, either way he's had enough chances to rectify, get someone else
 
The hemp board is responsible for cracks in tiling as it is unstable background. PVA good for dry areas but breaks down in wet conditions. Only come across hemp board once and that was Shotley is that where you are.

No, I'm in Ipswich but same side of the town as Shotley. Any suggestions? Rebuild the wall with stud work? or could you leave the wall in place and plaster board over then tile to that?

The amount of water showing on that video suggests to me that it's leaking pipe work from diverter valve to shower head outlet, either way he's had enough chances to rectify, get someone else

That was our first thought, but the water in the video, the really bad waterfall is on the back wall and there is no water pipe there.
Divertor is in the loft with two copper pipes coming out. one you can see ending with a joint that attaches to the bath fill. The other existing through a tile into the shower pipe/head. This I suppose could be leaking if the cracked grout is not the cause.
 
Some plumbers can tile, some tilers can plumb. This is a case of the inexperienced meeting the unexpected. With modern powershowers even plaster can not be relied on. Do not waste money trying to make good existing. Rip out and start again. What you pay is between you and the plumber but as other have said even plumbing is defective. As a minimum, fix 13mm tilebacker board to wall prior to tiling. Screw to studs, not hemp.
 
Some plumbers can tile, some tilers can plumb. This is a case of the inexperienced meeting the unexpected. With modern powershowers even plaster can not be relied on. Do not waste money trying to make good existing. Rip out and start again. What you pay is between you and the plumber but as other have said even plumbing is defective. As a minimum, fix 13mm tilebacker board to wall prior to tiling. Screw to studs, not hemp.

The Hemp board doesn't have studs to screw to, so are you saying a wall replacement is better?
 
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