New condenser boiler - plumbed in correctly?

[KarenMc]

My mother recently had her boiler replaced from an old oil-fired boiler (25 years old) to a new Grant Euroflame condenser boiler on the recommendation of her plumber. It is an open boiler in the garage which links to the hot water cylinder (hot press) in the house and an immersion heater.


With her previous boiler, she had enough hot water available for two baths, whereas now the water is running lukewarm and doesn't even heat one bath. On questioning the plumber who installed it, she was told that she would need to turn off her radiators if she wanted hot water for baths or he could put the immersion heater into the hot water cylinder. She opted for the second option, but is no longer able to use the immersion heater in the way she used to (i.e. have the boiler hot water set to off and use immersion heater for small amounts of hot water as and when required). She us also concerned that it has not been installed in the correct way overall but cannot be sure of this without professional advice.


Having spent a great deal of money on the initial installation she would like to seek some redress if this is the case.


Any advice appreciated! :confused5:

 

[Dotty]

Whereabouts is your mum Karen?

This needs eyes on.

 

[Ermintrude]

Assume the installer was oftec registered? I would be calling oftec firstly

 

[Best]

Assume the installer was oftec registered? I would be calling oftec firstly

Would it make a difference if the plumber was oftec? It's still a gamble if you get someone who's actually experienced or/and honest. :smile:
My mate did the full oftec qualifications. He is honest, but he knows nothing about pipework & very little about heating or about oil burners.

 

[Ermintrude]

Don't oftec have some sort of technical guarantee / custard support scheme for registered installers?

 

[Killy Bing]

... If its near me i'm happy to have a look over it.

 

[Best]

... If its near me i'm happy to have a look over it.

Unless you fancy heavy travel expenses, I think it could be a bit far for you. :smile:
There's a clue in the original post. "Hot Press"

 

[KarenMc]

Yes - she's in N. Ireland and don't think plumber oftec registered unfortunately. I think we will just have to get other reputable plumbers to look and challenge the original guy and see if we can go round that route...

thanks

 

[Dotty]

There's a good few of us over here Karen. Whereabouts is she roughly?

 

[Rickster123]

There's a good few of us over here Karen. Whereabouts is she roughly?

Any excuse to get in that new van!