S
secret squirrel
MARK UP & CUSTOMER SUPPLYING PARTS;
Whilst I don't agree with a huge mark up, I think a mark up is required, maybe 10% is a bit low! depends on how the individual feels.
Yes, I agree that the customer can go and supply parts (which as we all know does happen) and just wants to pay for the labour.
Then the labour costs can spiral out of control. If the customer has supplied the new hot water cylinder you fit it and then the thing leaks (the cylinder is faulty) it is then the customers responsibility to replace that cylinder! do you then sit there and wait getting paid for it, go home and come back the next day etc.
The other problem with the customer supplying the cylinder (just chosen a cylinder at random) is that there is now a debate (possibly) over the remainder of the parts. Tank connectors bit of 22mm here and there etc.
The other issue about not making a mark up is time and fuel: I recently had to do a new cold water tank install, I had to go to 3 different suppliers to buy everything needed. So, to do this at cost I would have lost out on labour.
Also, if the customer buys the wrong part, too big/small etc. You are being paid for sitting there waiting. Or the customer says "just sort it out" then the half days work now turns into practically all day whilst you sort out the parts. Again you have issues over the cost of labour.
One more point on customer supplying parts:
Go back to the cylinder for a moment; we all know that water is a pig! you can leave it for a couple of days and its all fine THEN! so, you pop back and the cylinder/tap (whatever) has developed a fault. Customer has supplied the part, do you then do the work for free to correct the cylinder/tap etc? or do you spend a morning disconnecting it all, then another half day sorting it all out again OR do you charge! arguments that you just don't need.
These are issues that customers do not consider when they buy the parts. Yes, they probably can buy them a bit cheaper......................
Just one more small point, I (just personal choice) prefer quality waste fitting, I find them easier to use leak less etc etc. The cost of these is are more that the cheaper fitting at the sheds but if you spend more on quality components, sometimes, you save on labour costs..
Whilst I don't agree with a huge mark up, I think a mark up is required, maybe 10% is a bit low! depends on how the individual feels.
Yes, I agree that the customer can go and supply parts (which as we all know does happen) and just wants to pay for the labour.
Then the labour costs can spiral out of control. If the customer has supplied the new hot water cylinder you fit it and then the thing leaks (the cylinder is faulty) it is then the customers responsibility to replace that cylinder! do you then sit there and wait getting paid for it, go home and come back the next day etc.
The other problem with the customer supplying the cylinder (just chosen a cylinder at random) is that there is now a debate (possibly) over the remainder of the parts. Tank connectors bit of 22mm here and there etc.
The other issue about not making a mark up is time and fuel: I recently had to do a new cold water tank install, I had to go to 3 different suppliers to buy everything needed. So, to do this at cost I would have lost out on labour.
Also, if the customer buys the wrong part, too big/small etc. You are being paid for sitting there waiting. Or the customer says "just sort it out" then the half days work now turns into practically all day whilst you sort out the parts. Again you have issues over the cost of labour.
One more point on customer supplying parts:
Go back to the cylinder for a moment; we all know that water is a pig! you can leave it for a couple of days and its all fine THEN! so, you pop back and the cylinder/tap (whatever) has developed a fault. Customer has supplied the part, do you then do the work for free to correct the cylinder/tap etc? or do you spend a morning disconnecting it all, then another half day sorting it all out again OR do you charge! arguments that you just don't need.
These are issues that customers do not consider when they buy the parts. Yes, they probably can buy them a bit cheaper......................
Just one more small point, I (just personal choice) prefer quality waste fitting, I find them easier to use leak less etc etc. The cost of these is are more that the cheaper fitting at the sheds but if you spend more on quality components, sometimes, you save on labour costs..