Rays reply.
Hi Denleywater740 & welcome to the forum.
I am the MD of Williams & Co, and I wanted to explain a little bit more about how this works. I can understand
your frustration, but I think you may be misunderstanding the situation. I believe that my colleague Martin tried to explain yesterday on the phone?
The voucher scheme is a tie up between your training provider and Rothenberger tools.
Our part in it is to do some admin, for which we take a percentage. Some of the fulfilment we do ourselves, sometimes
Rothenberger do it directly - a lot depends on what the student orders.
We do not set the pricing, and we are certainly not paid £200! We are paid a much smaller figure, from which we have to pay
the merchant cost of the tools and some of the carriage. The discount that would be available on a conventional sale has already gone to
the training provider.
To be fair, if you simply walked into our branch with £200 in cash, you would get more tools for your cash that you can for your voucher, because we would get all of the £200 cash, not just part of it.
It really isn't us being deliberately difficult or profiteering. In fact, at one point some years ago, we withdrew from a similar (but more profitable) arrangement with another training provider because they insisted on using tools of a quality that we didn't want to be associated with.
If you would like to discuss it further, if you ring our fareham office on 01329 226500 and ask for Ray, I will be happy to
answer any additional questions you may have
.
