M
morganb
Hi guys,
Sorry for the long post, appreciate any advice. I've had a letter from customers contents insurance about making a claim against my public liability.
To set the scene I fitted a new boiler and unvented cylinder about 4 years ago, boiler in old A/C, cylinder above in loft (how they wanted it arranged).
On 7th July I came and fitted a new pressure relief valve to the inlet group of the cylinder as it was dripping. This was done all fine with no problems. Now on the 11th of July they were away night before, came to house in the morning/afternoon to find a massive leak. There is a plastic plug on the inlet valve (for a pressure gauge I believe) that had sheared off, with the resultant mains water ****ing out for at least a few hours, maybe more.
They called me back and I came out to isolate cylinder, also managed to find the thread of this plug, which was left with them (I took a pic of it). Few weeks later they asked me to recommission cylinder so I fitted brass plug and filled up again.
Just got a letter saying "we have been advised that the leak has been caused due to the fact you had installed a faulty regulator valve onto water tank. you have duty of care to ensure works are checked so no damage can arise. You have failed in this duty and as such we are holding you liable".
They've asked for my public liability, which I've not given yet as I've asked to see the engineers report and his qualifications.Pretty sure no-one ever produced a report as customer said no one has bothered to see what's wrong, and they eventually asked them to get in touch with me to sort it. Also there was a plumber there who was taking rads off etc when painting, he didn't have a G3, not sure if he was Gas Safe. He was only plumber there during this time according to customer.
To muddy the waters a bit, I did some further work for customers daughter last week, at the same time I filled in logbook for boiler/cylinder service (I did service last month). Rather foolishly I filled in last years service for bh even though I didn't do it to keep warranties intact. Kicking myself for doing that now :grin:
Should I just pass this all onto my public liability? I'm not really keen on this yet as I really don't want to pay the excess and I doubt they are going to put up much of a fight. I'm also pretty ****ed off at the amount of work they managed to make it into - new carpets in every single room etc.
Sorry for the long post, appreciate any advice. I've had a letter from customers contents insurance about making a claim against my public liability.
To set the scene I fitted a new boiler and unvented cylinder about 4 years ago, boiler in old A/C, cylinder above in loft (how they wanted it arranged).
On 7th July I came and fitted a new pressure relief valve to the inlet group of the cylinder as it was dripping. This was done all fine with no problems. Now on the 11th of July they were away night before, came to house in the morning/afternoon to find a massive leak. There is a plastic plug on the inlet valve (for a pressure gauge I believe) that had sheared off, with the resultant mains water ****ing out for at least a few hours, maybe more.
They called me back and I came out to isolate cylinder, also managed to find the thread of this plug, which was left with them (I took a pic of it). Few weeks later they asked me to recommission cylinder so I fitted brass plug and filled up again.
Just got a letter saying "we have been advised that the leak has been caused due to the fact you had installed a faulty regulator valve onto water tank. you have duty of care to ensure works are checked so no damage can arise. You have failed in this duty and as such we are holding you liable".
They've asked for my public liability, which I've not given yet as I've asked to see the engineers report and his qualifications.Pretty sure no-one ever produced a report as customer said no one has bothered to see what's wrong, and they eventually asked them to get in touch with me to sort it. Also there was a plumber there who was taking rads off etc when painting, he didn't have a G3, not sure if he was Gas Safe. He was only plumber there during this time according to customer.
To muddy the waters a bit, I did some further work for customers daughter last week, at the same time I filled in logbook for boiler/cylinder service (I did service last month). Rather foolishly I filled in last years service for bh even though I didn't do it to keep warranties intact. Kicking myself for doing that now :grin:
Should I just pass this all onto my public liability? I'm not really keen on this yet as I really don't want to pay the excess and I doubt they are going to put up much of a fight. I'm also pretty ****ed off at the amount of work they managed to make it into - new carpets in every single room etc.
