Competing with the national companies

[cr0ft]

Hi all,

Do you guys ask every new customer who does their boiler servicing? I am amazed how many households have BG servicing their boilers. Seems like they have this market pretty much tied up tbh. Do you guys manage to talk customers away from BG?

 

[IDCHAPPY]

It's not easy to compete with a near billion pound company... but it's not hard to talk them away really 10 year warranty BG can't usually compete with

 

[hammers4spanner]

I come across lots of BG custs like most of us do however a lot of custs loose patience with how carp they are at organising anything.Just had a call tonight from a woman who pays monthly charge to BG they have utterly fudged a toilet install so i am doing it properly monday.

You need to remember a lot of useless fitters working for these companies as well.

 

[Masood]

I've managed to talk a lot of customers off BG contracts. It's not really difficult to do once you show them what the MIs require on a service and they realise that the BG engineers don't do anything more than FGA and gas rate...

 

[dsmart]

Do a bit more than fga and gas rate mate

 

[hammers4spanner]

do they do a gas rate ?

 

[Masood]

Do a bit more than fga and gas rate mate

I'm sure some do. But an awful lot don't.

 

[IDCHAPPY]

I usually tell them to cancel the boiler servicing one as with a 10 year warranty on the Vogues i fit if the save £16 pm x 12 x 10 that's emmm... a wee bit of money i point out them them that if you cancel that money off the install it's beans.

 

[hammers4spanner]

Had another today one of these national emergency call out firms plumber never turned up . Got a call was new float valve required quick £90 cheers.