CH off but rads are heating when hot water tap turned on

[jenny105]

My CH is off. Rads are stone cold then I turn on hot water tap and the rads start heating
The water takes ages to heat through the tap yet the boiler is just the other side of the wall 40" further along
This is a new boiler just installed this week Ideal Logic + 30w
Also 3 rads at other end of house with no heat at all but did heat before new boiler fitted
Fed up OAP !

 

[Last Plumber]

Get the installer back !

 

[townfanjon]

Jenny , installed last week !!! , you know what to do ?

 

[jenny105]

They are phoning tomorrow.
I've had water leaking through kitchen ceiling and light fittings etc................ and they say all the rads work only not all together. They said if all the rads one one side are turned off it pushes hot through to the other side..I don't want to have to choose which side of the house to heat as it all heated before they started!
They were quick enough taking the money...don't know if Santander credit card will help out

 

[ShaunCorbs]

how much did you pay out of interest ? and defo get the instiller back if they dont contact gas safe

 

[Last Plumber]

Get them back ASAP .

Tell them, in no uncertain terms, to sort it.

 

[jenny105]

I paid £3325 and that was supposed to include a power flush and the magna thing (which I got) but I then found out they didn't do a flush but put Ferex? in system
I am in Dundee and they are miles away in Glasgow

 

[SimonG]

Was this work done under a government scheme?

 

[Last Plumber]

Fernox !
Inhibitor !
No use if system dirty

 

[Rickster123]

Sounds like you've recieved terrible service. Any chance of a picture of the boiler install?

 

[jenny105]

No is wasn't as I didn't qualify

 

[Last Plumber]

Sounds like you've had bad experience.

Pity you paid before you were happy.

Were they gas safe reg ?

 

[jenny105]

I have some photos..what bit do you want to see

 

[Last Plumber]

As much as pos

 

[Rickster123]

I have some photos..what bit do you want to see

All of it really! Pipework feeding the boilier and the boiler install?

 

[jenny105]

I got a gas certificate from them
they were here from 8am till 6.30pm and at 6.45 the call came from their offices for the complete payment

 

[Rickster123]

I'll reserve judgement till I see a pic or 3...

 

[jenny105]

Hope this helps some are a wee bit fuzzy

 

[jenny105]

Hope this helps some are a wee bit fuzzy
View attachment 27521
have you got any of them I sent about 10

 

[Rickster123]

Only a pic of stopcock so far?..

 

[Last Plumber]

Common Jenny, your as good as me with technology !
Got the stop tap twice up to now !
Keep goin

 

[jenny105]

 

[jenny105]

That tap thing ...it's in the attic and they cut the end of it off ..there used to be a continuous pipe with the tap in the middle

 

[KingDoey]

Get them back asap!

 

[Last Plumber]

That flex wrapped around the flow is an indication of attitude to work.

They need to come back and finish off !

 

[jenny105]

what flex is that please?..in which photo

 

[Last Plumber]

White flex on left pipe under boiler.
Should be clipped to wall or In trunking. I can't open pics properly I'm afraid.

I would expect an installer to fully commission a system once it's complete. That is to ensure that the boiler and everything else works properly.

They should balance the system as part of that.

In your case it sounds like they did the job as quick as poss and ran away !

 

[jenny105]

They were there for over10 hours on the day of instalation and then another 3 hours 2 days later to try and sort the leaks but still couldn't get all the rads to function together they said they might have to come back and take all the rads off ad hose them outside but to expect a real mess of black sludge on carpets etc

 

[Billy Bob Bob]

Very untidy installation,cables everywhere and pipeworks a bit of a mess,thats also not a magnaclean filter,its a cheap copy ,any photos of the flue off the top of the boiler to where it exits outside?

 

[jenny105]

not got one of outside