at annual service told boiler was dirty - is this a way to be ripped off

[Aire]

Oh I’m not debating that but it just grips me when so many of these threads start like this whether it’s a big company or a sole trader

I think the media plays a big role in how the public perceive the trade in general. It's never a story about how someone had some work done and it was great. It's always a sob story of how someone was ripped off. It just engrains it in the public to question everything relating to tradesmen.

 

[Stu-B]

How long has it been in? Is there a filter? Did the installer flush the system or just fit and run which is becoming all to common these days.

 

[selondonman]

so the engineer came for the service

here are his comments

Appliance - All ok Visit - Service complete, cleaned out condense trap however found pump running slow due to dirt in the system. Will need to be replaced soon also advise a power flush

Initial combustion reading, where applicable 0.0001 Final combustion reading, where applicable 0.0001

CO PPM 8.4 CO2% 7 CO/ CO2 Ratio 0.0001

havent had any problem with radiators being half hot half cold ..

boiler has been in about 11 years .. serviced every year

out of interest why at each service as chemicals not added ?

so do i need a clean or full power flush

i dont think a filter is fitted

whats stuffs me up is the friendly engineer has know stuffed me .. if the pump goes the boiler cover wont replace it unless power flush done .. and i am not seeing any need for it

seems a nice way to try and get some extra business thrown their way

interestingly had boiler cover with scottish power .. nothing mentioned .. suddenly new company takes over and tries to invalidate policy asap

the chemical stuff does my head in .. why is this not added as part of the cost of your service plan ..

i assume that would mean actually helping the customer save money ..

i have had good experiences with independent plumbers .. who live and die by their own reputation .. others who work for insurance / service companies are definitely not on the side of the consumer

 

[selondonman]

Another thread asking am I being “ripped off” is it possible that the engineer is actually right?? Why always so accusatory

because after the boiler being served year in year out without one engineer putting in or suggesting any chemicals to stop sludge .. then a service plans that excludes power flushing and non power flushing voiding plan .. the deck of cars is stacked against you .. how can the consumer not be accusatory

 

[Riley]

Because you’ve come out and said your system doesn’t have a filter on it and no chemicals have been added at services. There’s some ammo to go back with. The likelihood is that your system is dirty BUT that hasn’t happened overnight, that has happened due to neglect and a lack of proper servicing.

 

[selondonman]

Because you’ve come out and said your system doesn’t have a filter on it and no chemicals have been added at services. There’s some ammo to go back with. The likelihood is that your system is dirty BUT that hasn’t happened overnight, that has happened due to neglect and a lack of proper servicing.

would filters have be added as standard in 2008 ?

i have had a boiler service plan .. will the companies come back and say you need a a boiler and radiator plan to include chemicals ..

 

[Riley]

Small print mate. Filters have been around for years and people still choose not to fit them. Additionally has the company pointed out that one would be a good idea? They can be fitted after the event

 

[king of pipes]

All my systems get drained and manually flushed every 5 years with new inhibitor added, would you leave the same oil in your car for 10 years answer is no neglect your heating system and it will fail sooner or later . Kop

 

[rpm]

so the engineer came for the service


Interestingly had boiler cover with scottish power .. nothing mentioned .. suddenly new company takes over and tries to invalidate policy asap

i have had good experiences with independent plumbers .. who live and die by their own reputation .. others who work for insurance / service companies are definitely not on the side of the consumer

The middle paragraph say`s it all for me!

 

[selondonman]

so the error on the keston q28s is an e04 which is

E04
Flame lost 5 times in a single demand period - check combustion setting high
and low, and ignitor condition

would this be caused by sludge ?

need for power flush ?

thanks