Am I Re-Pressurising Boiler in the right way?

[ShaunCorbs]

I don't think any water came out of the expansion vessel when he tested it; I was watching him and didn't see any. Regarding your advice re getting the PRV replaced - we're under a BG service agreement, so if we phone and get one of their engineers to come out and tell them that the first engineer removed and inspected the PRV and since then the PRV outlet has been dripping are they likely to replace the PRV or do something else (that's perhaps not advisable) to avoid having to replace it? In other words, would we be better off getting someone else out to replace the PRV, independent of BG?

Well no point in getting one out as your under bg pay monthly or scrap the contract and just put the money aside for repairs and get a local engy to do them and service every year

So either get them out and tell them the prv is leaking / pipe dripping outside

Or scrap the contract

 

[Biilee]

Our BG contract is for a year (paid in advance) and we have to pay £50 excess every time we call them out (unless we can prove that they didn't solve the original problem or their engineer, by removing and inspecting the PRV, caused the PRV to malfunction; also, he hit something with a hammer, which may have been the PRV, but I'm not sure as I couldn't see what he was hitting). As the latter would be hard for us to prove, I just didn't want to pay out yet another £50 for BG to come out if it's likely they could take some cheaper option to replacing the PRV. The alternative would be for us to put the £50 toward calling out an independent engineer specifically to replace the PRV.

 

[Last Plumber]

Our BG contract is for a year (paid in advance) and we have to pay £50 excess every time we call them out (unless we can prove that they didn't solve the original problem or their engineer, by removing and inspecting the PRV, caused the PRV to malfunction; also, he hit something with a hammer, which may have been the PRV, but I'm not sure as I couldn't see what he was hitting). As the latter would be hard for us to prove, I just didn't want to pay out yet another £50 for BG to come out if it's likely they could take some cheaper option to replacing the PRV. The alternative would be for us to put the £50 toward calling out an independent engineer specifically to replace the PRV.

Be firm, Get them back, it isn't finished with, obviously and you have paid enough. Hammers do not have a place inside boilers !!!!!!

 

[joni os]

Definitely get BG back, they haven't sorted the problem. Could be necessary to replace both expansion vessel and pressure relief valve. Be firm, the on going problem is," loss of pressure", and you shouldn't be paying an extra £50. to have them back.
When they tell you a power flush is needed to continue cover find a local engineer and don't renew contract.

 

[Biilee]

Thanks, we'll get BG back. Can I ask why they would tell us to have a power flush in order to continue to provide cover and what would be wrong with consenting to this? - Would it be a question of this being unnecessary and them just trying to make more money out of us and/or trying to avoid replacing the expansion vessel and/or PRV? (Our combi system was put in 5 years ago by BG. The system was converted at that time from a gravity system to a combi system using the existing radiators and pipework, with just one new rad being put in our dining room where we didn't have one before. It was given a power flush at the time after which Fernox F1 was put in.)

 

[Radioman]

BG engineers get a bonus for selling power flushes.

 

[joni os]

BG are renown for advising power flush and/or trying to sell new boiler, when system and boiler could be repaired. The fact they have sold you a service contract for boiler, that should be repaired free, in a normal warranty period demonstrates their commercial practices. Unfortunately people without cash in the bank use them, having repayments added to fuel bills, as a means of finance. Anyone with money in the bank should consider alternative quotes and the extended warranties now available. Your strength is they did the work including power flush 5 years previous. Make sure they conform with their obligations.

 

[Biilee]

How could we show that we don't need a power flush? Would getting a report from Fernox help prove it? Or are BG likely to take no notice of that and discontinue our cover anyway if we were to challenge their recommendation and not have a power flush?

 

[joni os]

As BG did original install with power flush and have been under service contract since, if they suggest another power flush it would be admission their works were inadequate and you should dispute it on that basis. Just mentioning power flush done by BG to the engineer who visits will probably deter them from going down that path. If you haven't got a magnetic filter expect them to sell you one. None of this relates to your original problem, "Loss of Pressure".
Mentioned power flush, only to forewarn you in case engineer goes into sales mode.