L
LPC
Put in a full central heating system last week. 4 bed house, 5 day job; Vaillant Ecotec Plus 837 w/rads and all pipework. Got to go back in a few weeks and put the rads back on (took them off at end so they can decorate). 3.5k worth of materials in there, obv not paid yet until I go back and put rads back on and re-fill.
Get a call today, customers missus. 'We're not happy with your work, could you come round so we can discuss'.
So i'm like 'Yeah fine' , KNOWING that everything is spot on done correctly, no corners cut anywhere.
So I get there, and it's them and this bathroom fitter/plumber. He's told them that...are you sitting down.
1) The radiators should be piped in 22mm all the way to every rad, with the last 6 inches in 15mm.
2)I have cut out a 22mm hot pipe in the landing and replaced with 15mm. It should be 22mm.
This bellend stands in front of me and tells me that this is how it should be, and that's how it is in his house and EVERYONES house that he knows. Yes, really. Now, for reasons unknown, the customers are taking advice from this ****tard.
But wait, it gets better. Apparantly, they rang Vaillant, and Vaillant said it should be 22mm to all rads!!!!! Yes!!!
(shhh; don't even mention microbore....)
So; told them straight: bathroom man has absolutely no idea what he's talking about (he didn't like that, got all in my face, but yeah) and they are clearly mistaken about something they spoke to Vaillant about (my money is on them getting the gas pipe mixed up with the heating pipes).
So, i'm now awaiting the results of an email to Vaillant tomorrow......and possibly an extremely stern word with my Vaillant rep yada yada never fitting Vaillants again if that's the crap they're telling customers.
It also transpires that they rang another local engineer for advice; who told them i'm very well known in the area for an extremely high standard of work and basically corroborated every single thing i've done and said to them.
The customer didn't tell me that, the engineer actually rang me up and told me even though I don't actually know him.
So, yeah, stress.
Get a call today, customers missus. 'We're not happy with your work, could you come round so we can discuss'.
So i'm like 'Yeah fine' , KNOWING that everything is spot on done correctly, no corners cut anywhere.
So I get there, and it's them and this bathroom fitter/plumber. He's told them that...are you sitting down.
1) The radiators should be piped in 22mm all the way to every rad, with the last 6 inches in 15mm.
2)I have cut out a 22mm hot pipe in the landing and replaced with 15mm. It should be 22mm.
This bellend stands in front of me and tells me that this is how it should be, and that's how it is in his house and EVERYONES house that he knows. Yes, really. Now, for reasons unknown, the customers are taking advice from this ****tard.
But wait, it gets better. Apparantly, they rang Vaillant, and Vaillant said it should be 22mm to all rads!!!!! Yes!!!
(shhh; don't even mention microbore....)
So; told them straight: bathroom man has absolutely no idea what he's talking about (he didn't like that, got all in my face, but yeah) and they are clearly mistaken about something they spoke to Vaillant about (my money is on them getting the gas pipe mixed up with the heating pipes).
So, i'm now awaiting the results of an email to Vaillant tomorrow......and possibly an extremely stern word with my Vaillant rep yada yada never fitting Vaillants again if that's the crap they're telling customers.
It also transpires that they rang another local engineer for advice; who told them i'm very well known in the area for an extremely high standard of work and basically corroborated every single thing i've done and said to them.
The customer didn't tell me that, the engineer actually rang me up and told me even though I don't actually know him.
So, yeah, stress.
