L
Leoki
Hello everyone, i need some impartial advice please, the following are the facts and i would appreciate honest but polite ideas/suggestions please -
I have replaced an existing radiator on a combi system. In order to do the work i turned the boiler off and drained down the system with a hose using one of the radiator valves, as well as opening the bleed valves on the radiators to make sure the water was out of the system. I fitted the new radiator, made adjustments to the pipework as necessary and refilled the system using the external filling loop to 1 bar cold as per the manual. The system filled and there were no problems but i had to drain down again because one of my soldered joints was leaking. Having re-soldered the leaking end feed joint i proceeded to fill the system again to 1bar cold. As the analogue needle approached 1bar i literally had my hand on the filling loop to turn it off when water started to pour from the bottom of the boiler and it was also discharging from the vent pipe outside. Net result no water in system therefore no heating, no hot water.
There is a policy to cover the boiler in event of break down with Direct Line who in turn have arranged for Homeserve to attend. The engineer came at about midday today and in a roundabout way said he thought it was the PRV that had failed and that he did not have a spare on him and that he would need to go away and we would hear back from him. Having heard nothing for a couple of hours Homeserve were contacted and they proceeded to advise the customer that their engineer had reported to them that the plumber (ME) had tampered with the PRV ! therefore causing a fault and this was not a breakdown. I have advised the customer that i did not interfere with the boiler other than to re-fill it. I am not a heating engineer and do not profess to be and would never under any circumstance interfere with a boiler.
The customer has made a strong call to direct line, they were literally in the process of putting notes on their computer against the address saying no callout fault caused by plumber but having explained to them that i have in no way tampered with the PRV they are arranging for another engineer to attend hopefully with the right part to fix but Homeserve have not yet confirmed a time or date to resolve the problem.
Having read this short story the boiler is still waiting repair and my confidence has taken a knock because the work i do is always to a good standard . My question is and here is where i ask for honest but polite responses, could my actions have resulted in the problem or could this be bad luck for me and a mechanical breakdown of the boiler. Has anyone had any similar situations with Homeserve ?
I have replaced an existing radiator on a combi system. In order to do the work i turned the boiler off and drained down the system with a hose using one of the radiator valves, as well as opening the bleed valves on the radiators to make sure the water was out of the system. I fitted the new radiator, made adjustments to the pipework as necessary and refilled the system using the external filling loop to 1 bar cold as per the manual. The system filled and there were no problems but i had to drain down again because one of my soldered joints was leaking. Having re-soldered the leaking end feed joint i proceeded to fill the system again to 1bar cold. As the analogue needle approached 1bar i literally had my hand on the filling loop to turn it off when water started to pour from the bottom of the boiler and it was also discharging from the vent pipe outside. Net result no water in system therefore no heating, no hot water.
There is a policy to cover the boiler in event of break down with Direct Line who in turn have arranged for Homeserve to attend. The engineer came at about midday today and in a roundabout way said he thought it was the PRV that had failed and that he did not have a spare on him and that he would need to go away and we would hear back from him. Having heard nothing for a couple of hours Homeserve were contacted and they proceeded to advise the customer that their engineer had reported to them that the plumber (ME) had tampered with the PRV ! therefore causing a fault and this was not a breakdown. I have advised the customer that i did not interfere with the boiler other than to re-fill it. I am not a heating engineer and do not profess to be and would never under any circumstance interfere with a boiler.
The customer has made a strong call to direct line, they were literally in the process of putting notes on their computer against the address saying no callout fault caused by plumber but having explained to them that i have in no way tampered with the PRV they are arranging for another engineer to attend hopefully with the right part to fix but Homeserve have not yet confirmed a time or date to resolve the problem.
Having read this short story the boiler is still waiting repair and my confidence has taken a knock because the work i do is always to a good standard . My question is and here is where i ask for honest but polite responses, could my actions have resulted in the problem or could this be bad luck for me and a mechanical breakdown of the boiler. Has anyone had any similar situations with Homeserve ?
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