big thanks to ray and Ian for sorting out TNT and getting our boiler to us today,this is service you would not get of any other merchant Williams really do go the extra mile Ian even ringing us 9 o'clock last night to make sure the boiler got with us today,there is a big difference who you buy from when they care about customers,its not all about having good prices,when things go wrong(as everything occasionally does)its how there handled that matters but i do apoligise to both ray and ian for them having to sort this out late last night,to the next order LOL
Kind of you to be so generous Mark, but the honest truth is that we should have got into that situation in the first place. We really need to find a good carrier - and are in talks at the moment with a small, family owned company. They aren't cheap, but at least they appear to care about what they are doing.
Having said all that, fair credit to Ian for dealing with this late last night - it's not fair of me to
expect that from my colleagues in their own time, but that doesn't mean that I'm not delighted to hear when one of the guys goes the extra mile. He is a forum member incidentally "Ian Carter" but he is a bit shy about posting. Send him a friend request and make him welcome!
They are stars.
just now ray checked stock for me at our local branch as we have had a last minute job come in.
who else could you find that out at this time on a saturday!!
Can't promise that service all the time Billy! I just happened to be logged on.
Is their a way we check out prices on the williams website?
Yep, so long as this stays in the arms, you can download the [DLMURL="http://www.williams.uk.com/pricebusters/Autumn%202013%20Pricebuster%20final.pdf"]pricelist here[/DLMURL]
It will ask you for a password which is "tradeonly" all lower case and no spaces. I would appreciate it if you could keep that in the trade community and not pass it on to joe public, and of course not publish it on open forums.
I have said before, its really nice to get the positive feedback, but I can't help thinking that when we do cock up, we are going to make such public fools of ourselves.
I reckon there is a little leprechaun running round our loading bay right now - swapping 2th basins for 1th, switching lpg boilers for nat. gas and generally making sure that we have a disastrous Monday. Then you can all log on and tell me about it! In front of the entire internet. That'd be nice!
