What do you think of my plumber?

[Deleted member 110856]

I have a Baxi Duo Tec , fitted 10 years ago. No real problems until very recently. My plumber has serviced it every year and most recently two months ago. We put the heating on for the first time since about April just over a week ago. It wouldn't come on. Had no problems with hot water. Plumber comes out changes a part £100 fee. Next day the heating works but no hot water. Plumber comes out £40 fee. Hot water is a bit temperamental for a day, running hot then warm then stops altogether. Boiler starts making clanging noises. Never heard this before. Plumber says boiler system is now 'full of rubbish ' and he will contact Baxi. He says I may need a new boiler? This doesn't sound right to me. Can experienced plumbers please reply with advice.

 

[Stu-B]

Why does he need to contact baxi?

 

[Harvest Fields]

If you are questioning your engineer. I would advise that you ask around friends and family and get one in that is recommended.

 

[Deleted member 110856]

This plumbing company was recommended and does work for lots local people. Father and son company but son now doing the work. I just don't think what he is saying is reasonable. I think he's contacting Baxi for advice.

 

[Last Plumber]

If he has serviced it for ten years he must have some experience?

Have you asked him what he means by 'full of rubbish'?

Ten years is the expected life span of such a boiler and it may be time for a new one but you are entitled to a professional opinion to help you make an informed decision on the next move.

If he is not offering you the help you need I think you would be better off with another Heating Engineer.

 

[gmartine]

It's not unusual to ask the manufacturer for advice, if he suggests the the boiler is beyond ecconomic repair get a second opinion or ask Baxi.

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[oz-plumber]

Have you any idea of the parts changed?

Doesn't sound like a boiler replacement is necessary for what you have described.

 

[Deleted member 110856]

I'm still waiting for plumber to call. The first part he changed was something to do with the boiler changing between hot water and heating. Think the 'rubbish ' he was talking about might refer to dirty water that came out of the boiler. This was relayed by my wife as I wasn't there. Just feel we have done everything right with this boiler, serviced every year, most recently about 8 weeks ago. What's the point of this if not to pick up problems. My parents boiler is 25 years + old and still going. They don't even get theirs serviced.

 

[Harvest Fields]

Boilers aren’t made to last 25 years any more mate(sorry to say) a service is only to check what is visible and to make sure that the boiler is safe. It is very hard to see what is going on inside the boiler.

 

[Last Plumber]

I'm still waiting for plumber to call. The first part he changed was something to do with the boiler changing between hot water and heating. Think the 'rubbish ' he was talking about might refer to dirty water that came out of the boiler. This was relayed by my wife as I wasn't there. Just feel we have done everything right with this boiler, serviced every year, most recently about 8 weeks ago. What's the point of this if not to pick up problems. My parents boiler is 25 years + old and still going. They don't even get theirs serviced.

Boilers in this modern world are designed to last approximately 10 years depending on use. If you have had it serviced regular as you say, then you have done all you can do.

Things do eventually break down and the chance is that all parts on your boiler will be worn to the same degree.

I would ask the Engineer his opinion on the general condition and his gut feeling over it. You can always get a second opinion. Sometimes they are worth the repair cost but ultimately and in the not to distant future it will need to be replaced anyway. You should consider putting your money toward a new one. The recent batch so to speak, tend to have a long parts and labour warranty.