R
Ray Stafford
Hi All
A quick question. Most websites have some kind of delivery charge for small orders. This reflects the fact that there is a minimum cost of picking, packing and shipping an order, and organisations don't want a £10 overhead on a £5 sale.
However, it is clearly a barrier sometimes - you see something you want, its well priced and you need it now, but it only costs £20, and you either have to pay £10 delivery charge, or order £80 worth of stuff you don't necessarily need.
There are some websites that offer a solution to this - Amazon Prime would be a good example. Or a wine site I belong to does this - Laithwaites unlimited
In both cases, you pay an annual fixed fee up front in return for unlimited free delivery for the rest of the year, even on smaller orders.
Its one of the ideas in the bucket for the 2nd generation release of our website, and I wondered what you guys thought. Would you / other plumbers be likely to use it? I think that we would have to price it at around £50. I don't think we could do it on the timed deliveries, which are quite expensive, but its usually the larger orders (like boilers) that are time sensitive. If you just want to buy a box of rubber gloves, it doesn't really matter if it comes tomorrow or the next day.
Thoughts appreciated.
A quick question. Most websites have some kind of delivery charge for small orders. This reflects the fact that there is a minimum cost of picking, packing and shipping an order, and organisations don't want a £10 overhead on a £5 sale.
However, it is clearly a barrier sometimes - you see something you want, its well priced and you need it now, but it only costs £20, and you either have to pay £10 delivery charge, or order £80 worth of stuff you don't necessarily need.
There are some websites that offer a solution to this - Amazon Prime would be a good example. Or a wine site I belong to does this - Laithwaites unlimited
In both cases, you pay an annual fixed fee up front in return for unlimited free delivery for the rest of the year, even on smaller orders.
Its one of the ideas in the bucket for the 2nd generation release of our website, and I wondered what you guys thought. Would you / other plumbers be likely to use it? I think that we would have to price it at around £50. I don't think we could do it on the timed deliveries, which are quite expensive, but its usually the larger orders (like boilers) that are time sensitive. If you just want to buy a box of rubber gloves, it doesn't really matter if it comes tomorrow or the next day.
Thoughts appreciated.
