Salus RT510TX stopped working?

[Lallan]

Hi, my thermostat is about a year old and the screen has gone blank, changed the batteries. Then opened up the back and the on buttons were at the off position so clicked them back on. However its still not working, is there anything else I can try? The receiver now has a flashing red light so assume its not connected to thermostat because its not working? Help please

 

[Riley]

Under 12 months call manufacturer over you may be looking at new

 

[Lallan]

Good plan will do that now see if they will replace, thanks

 

[Riley]

Or back to where it was bought??

 

[Lallan]

It was supplied when we got the new boiler fitted.

 

[Lallan]

Under 12 months call manufacturer over you may be looking at new

So no go with replacement just over 12 month warranty! Any suggestions what could be wrong with it?

 

[Riley]

To be honest salus are not the best brand. I think it’s probably packed up. I’d suggest either Salus Wireless Programmable Room Stat Transmitter RT510TX - Mr Central Heating
Or get a better stat fitted

 

[Lallan]

OK thanks will do that

 

[Darren Jackson]

They are not worth playing about with as a new one will only cost around £30. Put in the batteries and follow the instructions to pair it to your receiver unit. Cheap & cheerful unit but not that reliable.

 

[Lallan]

They are not worth playing about with as a new one will only cost around £30. Put in the batteries and follow the instructions to pair it to your receiver unit. Cheap & cheerful unit but not that reliable.

 

[Lallan]

Thanks Darren

 

[acidxburn]

I had the same issue with this receiver today, all i did was move the thermostat from one room to another. Changing the dip switches on the back made no difference (these only control the 5+2 or 7 day program and +.25 or +.5 degree increments) I opened up the thermostat and metered the battery connections on the board and they did not supply any voltage to the board, all I had to do was push down firmly where the solder terminals are and it worked straight away with no further issues. If that doesn't work it might need re-soldering which any halfwit can do (even me
the red blinking light on receiver means they're not paired, so when the red light is blinking hold down the pairing button beneath the battery cover for 3 secs once the flashing red light goes solid red press the pair button again for 3 secs and enjoy

 

[Harvest Fields]

It’s Salus and cheap. Replace it and throw the damaged one away.

 

[acidxburn]

It’s Salus and cheap. Replace it and throw the damaged one away.

typical trades!!!

 

[rpm]

It’s Salus and cheap. Replace it and throw the damaged one away.

Thing is there are some people nowadays to whom £30 is a big difference between food or heating, let us not forget them.

 

[Riley]

typical trades!!!

Well then my friend that clearly makes you the expert doesn’t it Sometimes you have to look at it from the perspective of somebody that can’t sort it out them self whether it’s worth wasting hours of the plumbers time and labour or just replacing the unit sometimes works out cheaper

 

[Harvest Fields]

I had the same issue with this receiver today, all i did was move the thermostat from one room to another. Changing the dip switches on the back made no difference (these only control the 5+2 or 7 day program and +.25 or +.5 degree increments) I opened up the thermostat and metered the battery connections on the board and they did not supply any voltage to the board, all I had to do was push down firmly where the solder terminals are and it worked straight away with no further issues. If that doesn't work it might need re-soldering which any halfwit can do (even me
the red blinking light on receiver means they're not paired, so when the red light is blinking hold down the pairing button beneath the battery cover for 3 secs once the flashing red light goes solid red press the pair button again for 3 secs and enjoy

So all you did was move it from one room to another?? And the display cam on? Then you said you took it apart and messed with the connections? So you did do more than more it to a different room and it wasn’t as simple as you said?

 

[Harvest Fields]

Thing is there are some people nowadays to whom £30 is a big difference between food or heating, let us not forget them.

If that’s the case mate then I would link out the receiver and control it form the boiler until they could afford to have it done correctly.

 

[JCplumb]

So all you did was move it from one room to another?? And the display cam on? Then you said you took it apart and messed with the connections? So you did do more than more it to a different room and it wasn’t as simple as you said?

Not the OP matey

 

[Harvest Fields]

Not the OP matey

I know mate. But there post annoyed me.

 

[SimonG]

Salus has 5 years.

 

[Harvest Fields]

Salus has 5 years.

Give them another call then.

 

[SimonG]

Just done 2 wire free room stats. It was the customer noticed the 5 years.

 

[Ficklefinger]

I had the same issue with this receiver today, all i did was move the thermostat from one room to another. Changing the dip switches on the back made no difference (these only control the 5+2 or 7 day program and +.25 or +.5 degree increments) I opened up the thermostat and metered the battery connections on the board and they did not supply any voltage to the board, all I had to do was push down firmly where the solder terminals are and it worked straight away with no further issues. If that doesn't work it might need re-soldering which any halfwit can do (even me
the red blinking light on receiver means they're not paired, so when the red light is blinking hold down the pairing button beneath the battery cover for 3 secs once the flashing red light goes solid red press the pair button again for 3 secs and enjoy

This exact thing happened to me. I moved it and the display went blank. I followed your instructions and it now works again. Thanks for posting, got me out of trouble.
[automerge]1579368854[/automerge]

I know mate. But there post annoyed me.

Useful info annoyed you lol

 

[Dogfiod]

Hey guys I’m a spark not a plumber so maybe walking in to the lions den a bit here but like the man said £30 is food for some. I had the same issue. Scoped it and found everything was working but the display wasn’t showing anything. traced it to a poor connection on the LCD. If you take the plastic surround off the LCD it will lift away along with a shitty rubbery contact strip (that’s the problem) then you can get to the contacts underneath, give them a wipe, then i folded a bit of paper in half and put it on top of the LCD just at the top so when it was screwed in again it was a bit tighter against the contacts. Not had any problems since. Once you know what it is it’s a 2 min job.
Hopefully this helps someone.

 

[r.foica]

Hi, my thermostat is about a year old and the screen has gone blank, changed the batteries. Then opened up the back and the on buttons were at the off position so clicked them back on. However its still not working, is there anything else I can try? The receiver now has a flashing red light so assume its not connected to thermostat because its not working? Help please

Hi. I the dame problem... Last night my wife set the temp a little bit higher and in the morning the screen was blank....
So, after researching a little, i decided to dissasembly it. I took off the 4 screws in the back holding the case, and after that another 2 screws holding the electronic board. Then i gently pressed with a flat screwdriver against the display connections and the battery connections and put it back toghether. I was surprised that it turned back on!
So, my problem was with the soldered connections. If i will have the same problem, i will resolder that connections.
Have a good day!

 

[Hilly1987]

Hi, my thermostat is about a year old and the screen has gone blank, changed the batteries. Then opened up the back and the on buttons were at the off position so clicked them back on. However its still not working, is there anything else I can try? The receiver now has a flashing red light so assume its not connected to thermostat because its not working? Help please

Hi guys, I've had the exact same problem today and the Mrs called Salus support line.

Nothing on the thermostat display screen, changing batteries didn't work!

So the guy on the phone tells us to take out the batteries and leave it for a full ten minutes, before putting batteries back in (must be alkaline he stated) and leaving it for ten minutes.
Imagine me rolling my eyes at this moronic idea! "Ye rite, as if that's going to do anything!"

So imagine our surprise when after doing this it worked and the screen came back on! No dismantling, no switches, no repairing to the boiler just leave it with no batteries in for ten mins then put batteries in for ten mins!

Wonder how many people have purchased a new thermostat with this issue having jot realised!

Good luck people.

 

[omdsalus]

Hi guys, I've had the exact same problem today and the Mrs called Salus support line.

Nothing on the thermostat display screen, changing batteries didn't work!

So the guy on the phone tells us to take out the batteries and leave it for a full ten minutes, before putting batteries back in (must be alkaline he stated) and leaving it for ten minutes.
Imagine me rolling my eyes at this moronic idea! "Ye rite, as if that's going to do anything!"

So imagine our surprise when after doing this it worked and the screen came back on! No dismantling, no switches, no repairing to the boiler just leave it with no batteries in for ten mins then put batteries in for ten mins!

Wonder how many people have purchased a new thermostat with this issue having jot realised!

Good luck people.

Brilliant ! i did exactly the same thing , waited for 20 minutes infact to be sure and abraca dabra, display came on as soon i put the batteries in. Also the blinking light on the receiver went solid rightaway.

 

[Huddy65]

Thank you Hilly,1987, really glad I read through to the 3rd page, your advice worked

 

[Diyvic900]

Hi guys, I've had the exact same problem today and the Mrs called Salus support line.

Nothing on the thermostat display screen, changing batteries didn't work!

So the guy on the phone tells us to take out the batteries and leave it for a full ten minutes, before putting batteries back in (must be alkaline he stated) and leaving it for ten minutes.
Imagine me rolling my eyes at this moronic idea! "Ye rite, as if that's going to do anything!"

So imagine our surprise when after doing this it worked and the screen came back on! No dismantling, no switches, no repairing to the boiler just leave it with no batteries in for ten mins then put batteries in for ten mins!

Wonder how many people have purchased a new thermostat with this issue having jot realised!

Good luck people.

 

[Lee___]

Take the batteries out and leave for 5-10 minutes to allow the capacitors to drain. Reinsert batteries that will sort it.

 

[Rob holder]

Hi, my thermostat is about a year old and the screen has gone blank, changed the batteries. Then opened up the back and the on buttons were at the off position so clicked them back on. However its still not working, is there anything else I can try? The receiver now has a flashing red light so assume its not connected to thermostat because its not working? Help please

Ours was the screen connections. Take it apart. Most difficult bit was getting the battery springs out. Not too bad. Take the screws out of the back of the screen then clean the contacts and refit it. It may instantly come back to life because it may get power from the internal memory battery.
Doing this fixed ours anyway.

 

[TWilliams]

Thanks everyone. Same issue but it was just the batteries needing to be taken out, left for 30 mins, then replaced. Took me ages to find that out though.

 

[Jeff099]

If that’s the case mate then I would link out the receiver and control it form the boiler until they could afford to have it done correctly.

That is a good suggestion, actually didn't think of that. My mum has one of those controllers and although the display is on it just just not seem to be able to control the heating. I went through the user guide book to no avail, they are paired but it works like it is not. The heating was on all the time and was like the amazon in her house, wasting all her gas.

 

[IanHurrell]

take out batteries and wait for 15 mins before replacing (amazingly) sorted it out for me

 

[I hope this helps]

Happened to me tioo.
This video helped. I was impatient. But wait 10-15 minutes after switching the back buttons and then put the battery in and it works.

 

[Wattttttoooo234]

Hi everyone, my batteries ran out over the summer with out me realising... inserted some new ones and the display came on but I can't get it to pair for love nor money. The red like does not flicker but only show solid red.

 

[exedon2]

Assuming you left the batteries out for 20 min or so are you using a good quality alkaline battery? Rechargeable or zinc carbon will not do!

 

[Peter F]

Yes I had the same problem after 18 months.
The two spring wires that feed from the battery compartment pass through the PCB and are soldered onto the front of the board. However, the two solder pads on the rear of the board had no solder and apparently were not feeding this side. Two blobs of solder and it was back up and running

 

[Stinkerpuffit]

Hi guys, I've had the exact same problem today and the Mrs called Salus support line.

Nothing on the thermostat display screen, changing batteries didn't work!

So the guy on the phone tells us to take out the batteries and leave it for a full ten minutes, before putting batteries back in (must be alkaline he stated) and leaving it for ten minutes.
Imagine me rolling my eyes at this moronic idea! "Ye rite, as if that's going to do anything!"

So imagine our surprise when after doing this it worked and the screen came back on! No dismantling, no switches, no repairing to the boiler just leave it with no batteries in for ten mins then put batteries in for ten mins!

Wonder how many people have purchased a new thermostat with this issue having jot realised!

Good luck people.

I did exactly as you suggested and it worked .. thank you