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You have already had more advice than you should of had on a open forum Santajosep, and its time to say get a compent fully qualified gas engineer to sort this problem out regards kop
Thank you for your extremely helpful comments. The engineers who have been studying the problem are fully qualified, competent and very experienced. Potterton have spoken to one of them and, while Potterton can't help or advise because we're not in the UK, they have admitted they are also confused by the problem.