I agree with both parties. If a customer mentions that they smell gas, then this is always cause for concern and investigation. If they have detected a major leak from the fire which has no thermocouple, then surely they would have isolated the fire at the pilot and checked again ( im sumizing they did this) , did they recheck for leaks after the fire was disconnected? especially that you could smell gas near the hob to begin with. I hate turning appliances off, I never go away and leave anyone with no contact or no solutions, and 9 times out of ten Id go back to make sure, specially when a customer is distraught. Darryl is right, NCS on fire, I think they should return to double check. Traci