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Hi
I wonder if anyone could help.
We have a nest heating system that we have had for 9 months, it had been working fine up until 5 days ago. Since Wednesday evening it has worked very sporadically. When it’s not working we can’t even get it to come on with the manual button on the heat link. British Gas came out twice on Thursday but both times it was actually working. The first engineer came checked over the boiler and when he left heating was on fine. Within an hour of him leaving it had gone off again. The heating came back on 5 hours later just before the second engineer arrived. He again checked over the boiler couldn’t find any faults, the heating went on and off as it should while he was there. His only solution to ensure the heating didn’t go off again was to install a different controller as he felt the fault was with the nest heat link. So we agreed. On Friday we re-installed the heat link was working fine all weekend til this morning when we can’t turn the heating on again. Nest are telling me I have to pay for a Nest Pro to come out and diagnose the fault (which I’ve been quoted £96) but our issue is with it working intermittently they could come out and it be fine at that time. Does anyone have any ideas? I’m stuck between British Gas telling me it’s a Nest issue and Nest telling me it’s something else
Thanks
Jenny
I wonder if anyone could help.
We have a nest heating system that we have had for 9 months, it had been working fine up until 5 days ago. Since Wednesday evening it has worked very sporadically. When it’s not working we can’t even get it to come on with the manual button on the heat link. British Gas came out twice on Thursday but both times it was actually working. The first engineer came checked over the boiler and when he left heating was on fine. Within an hour of him leaving it had gone off again. The heating came back on 5 hours later just before the second engineer arrived. He again checked over the boiler couldn’t find any faults, the heating went on and off as it should while he was there. His only solution to ensure the heating didn’t go off again was to install a different controller as he felt the fault was with the nest heat link. So we agreed. On Friday we re-installed the heat link was working fine all weekend til this morning when we can’t turn the heating on again. Nest are telling me I have to pay for a Nest Pro to come out and diagnose the fault (which I’ve been quoted £96) but our issue is with it working intermittently they could come out and it be fine at that time. Does anyone have any ideas? I’m stuck between British Gas telling me it’s a Nest issue and Nest telling me it’s something else
Thanks
Jenny