Lying Customers ?????

[ShaunCorbs]

what would you do, but they don't know you know there lying ?

Needs honest opinions

 

[townfanjon]

Hard to answer , come on spill !!

 

[ShaunCorbs]

Didn't install the boiler but have been servicing it for the last 3 years etc

Get a phone call today about a job a Monday afternoon

Full strip down of a Worcester 30si compact

So parts ordered eg gaskets and probes

Get a phone call today, some how he's got in his head it's not registered with Worcester

So he phones worcester up and they said they will find out

So he phones me up and asks if there's any problem to me if it's not registered, I say nope and are we still on for Monday afternoon (yep)

So Worcester phone him back it's registered and everything's fine and we will do the full strip for £126

Cus phones me back and says it's registered and we're going with Worcester for the service this year

At this point my blood is boiling at Worcester, I say are you sure it's the same eg full strip

Cus says ok I'll ask

At this point I text my rep mate and ask him what the frig is going on

Customer phones back it is sorry but I'm going with them as yours is £170

Ok end call

Get a phone call after from the rep

In short as this post is long already

There going out in the end of January for a simple service and according to my rep they said it hasn't been serviced and they have no one to service it

What to do now ?

And FYI there happy with our past services

 

[townfanjon]

Er, blimey !! Really not sure .
However , if one of my customers did that I would say bye bye .

Sorry cant be much help mate

 

[Harvest Fields]

Would not worry to much mate. They will be back when they realise. It’s only one customer.

 

[Scott_D]

How much are worcester charging?
Is the customer confused over your price? 126 or 170

 

[ShaunCorbs]

How much are worcester charging?
Is the customer confused over your price? 126 or 170

129 for a simple service (but cus thinks it's a full strip)

We change 170 including parts

 

[ShaunCorbs]

Er, blimey !! Really not sure .
However , if one of my customers did that I would say bye bye .

Sorry cant be much help mate

Yep same as me then

 

[Scott_D]

Leave them to it, but add the cost onto the next job.

 

[Old Account]

I think sometimes it's worth to make them realise that they are lying. Furthermore I wouldn't be bothered and get rid of the customer. Not worth keeping customers like this. They don't seem respecting and appreciating your good works.

I'm not saying you have to make them aware of their lies but definitely get rid of customers like this. They are not worth it or profitable

 

[Last Plumber]

What to do now ?

Nothing!
bide your time Shaun, your day will come.

 

[heliotrope]

I would smell a rat here.

How does the customer know that the boiler requires a full
strip service.

I think he has a problem with it and thinks a good service will
cure it (but it was working ok before you worked on it).

These boilers require a fan pressure test to decide if full service
needed, so where has he got his information from?

You wold do well to let this go in my opinion.

 

[ShaunCorbs]

I would smell a rat here.

How does the customer know that the boiler requires a full
strip service.

I think he has a problem with it and thinks a good service will
cure it (but it was working ok before you worked on it).

These boilers require a fan pressure test to decide if full service
needed, so where has he got his information from?

You wold do well to let this go in my opinion.

That's me always do a full strip every 4 years

New main burner seal and probes

 

[Scott_D]

Do Worcester offer extended warranty with a service?

 

[ShaunCorbs]

Do Worcester offer extended warranty with a service?

From Worcester themselves no

Only extras you get is when you install a filter etc