R
Ray Stafford
Hi All
I would appreciate some input into a service that we are contemplating.
At the moment, our cut off time is approx 5pm for next day delivery.
We are considering offering an "Express" service, which would accept orders for a limited range of products (mostly boilers, flue parts, filters, controls etc) right up to 10pm at night, for delivery by 10am* the following morning. The idea is that if your customer really needs a quick solution, when all normal merchants are shut, we would be there for you. Imagine doing a quote on the way home from work, getting acceptance that night, sitting down at 9pm and placing the order, secure in the knowledge that your boiler will be moving before you go to bed, and delivered not long after the bacon and eggs.
This service would not be available in the extreme South West, West Wales, or the Highlands and Islands. Or Northern Ireland.
The online service would be backed by a manned telephone number, and a human being would confirm receipt of your order, and despatch. We would use a 10am carrier service, although obviously there are still limits to what a carrier can acheive when there is snow on the ground, or a major traffic accident. If we were running late in the morning, again a human would be in touch to say so.
Obviously such a service has costs which have to be covered somewhere. We estimate these additional costs as being between £20 and £30. The purpose of this poll is to find out a) whether you think you would use it, and b) how you would prefer to pay for the premium service. There are a number of ways that we can present the cost, and I think that the key is finding the right way.
All thoughts appreciated.
Ray
I would appreciate some input into a service that we are contemplating.
At the moment, our cut off time is approx 5pm for next day delivery.
We are considering offering an "Express" service, which would accept orders for a limited range of products (mostly boilers, flue parts, filters, controls etc) right up to 10pm at night, for delivery by 10am* the following morning. The idea is that if your customer really needs a quick solution, when all normal merchants are shut, we would be there for you. Imagine doing a quote on the way home from work, getting acceptance that night, sitting down at 9pm and placing the order, secure in the knowledge that your boiler will be moving before you go to bed, and delivered not long after the bacon and eggs.
This service would not be available in the extreme South West, West Wales, or the Highlands and Islands. Or Northern Ireland.
The online service would be backed by a manned telephone number, and a human being would confirm receipt of your order, and despatch. We would use a 10am carrier service, although obviously there are still limits to what a carrier can acheive when there is snow on the ground, or a major traffic accident. If we were running late in the morning, again a human would be in touch to say so.
Obviously such a service has costs which have to be covered somewhere. We estimate these additional costs as being between £20 and £30. The purpose of this poll is to find out a) whether you think you would use it, and b) how you would prefer to pay for the premium service. There are a number of ways that we can present the cost, and I think that the key is finding the right way.
All thoughts appreciated.
Ray
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