Hi,
I am a retired refrigeration engineer: I bought a Dream 5kw air source
Heat pump for an outside pool. When I bought it I will say they were very helpful and sent me a full spec on operating pressures etc. In their advert it states they should last 20 years, 'don't believe it'. This
heat pump has been outside for two and a half years, it is covered to protect it from the elements in the winter months. When I started it up for this years season 2014 I noticed frosting back and no heat output, I quickly found the cause being the condenser fan fouling the housing. This was caused by the fan motor bracket completely rusting through where it was connected to the units base. A simple job if you can get a new bracket. I rang a person called VJ at Dream
Heat pumps for a replacement, he told me they do not hold them in stock but he could get one by Autumn. Its now mid may and waiting until the end of the summer until I can get a new bracket is not on.
This VJ advised I go to another
heat pump supplier 'Duratech' and try to get one from them as they are very similar. In a nutshell dream
heat pumps are cheap and cheerful, there is a saying " you only get what you pay for" in this instance very true. This company's response to my problem beggars belief, why couldn't this VJ have tried to source a new bracket for me? In the meantime I will have to try and try some old contacts in the trade for help, something I should not have to do if Dream
Heat Pumps 'World of Bargains Ltd' had a good after sale service. I would not recommend this Company or its Dream
Heat Pumps. Again, I say " you only get what you pay for".