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I turned everything off. The radiator next door in the loft bedroom finally heated up but nothing for the towel rail. I climbed in the boarded bit of loft next to these two rooms and I don't think the radiator and towel rail are on the same pipes - both seem to have pipes which go straight down, and all the pipes for the towel rail are cold. Everything about this house is strange, it was built bit by bit by a builder for his own family, then its been altered and added to and generally cobbled together so nothing is as you might expect! We are having the boiler serviced next week so I will see if they have any suggestions. Thank you all for your replies. At least I know the towel rail is actually switched on now!