Checkatrade changing telephone numbers

[Millsy 82]

Anybody else a member of checkatrade? Have they changed your telephone number?

I thought it was odd that the phone calls Had checkatrade said before being able to answer.

Am I right in being fuming about this I pay over a grand a year to this lot to advertise MY details and they have changed them to there own "secure number".

Apparently we were given the choice but when you renew you wont be given a choice and will have to have all your calls pass through them I'm assuming so they can double the price yet again!

 

[SimonG]

Managed contacts. All calls go through checkatrade. Supposed to screen out spam calls etc.
Personally think it's a way of either grabbing the juicy jobs for homeserve or for them to count your calls to put up costs.
Been a lot of debate about it on facebook. A lot of very unhappy people.
You cant use your phone number, email or sign written van (with contact details) on anything visible on the checkatrade web site.

There was talk of opting out but by paying a large premium. But the jist now is that you get managed contacts whether you like it or not

 

[Millsy 82]

I have managed to opt out but I've been told that when I renew in November I wont have the option.

I said I dobt want them doing it as they are using the data to up my costs they said they are collecting the data for us so we know how many calls etc we are getting and whether they are from mobiles or landlines Like I need to know that.

 

[SimonG]

Theres been a lot of tooing and froing on the managed contacts.

The group on facebook is called 'Concerned Members of Checkatrade'

 

[Millsy 82]

Theres been a lot of tooing and froing on the managed contacts.

The group on facebook is called 'Concerned Members of Checkatrade'

Thank you I will rejoin facebook purely for this as I am not happy at all.

 

[SimonG]

No problem. I had a quick look on facebook to get the name right of the group. One guy just answered his phone and heard the checkatrade jingle and was asking why. He's been moved into managed contacts and they didn't even tell him.

Apparently it affects seo for web pages and theres concern over data protection issues.

 

[Millsy 82]

No problem. I had a quick look on facebook to get the name right of the group. One guy just answered his phone and heard the checkatrade jingle and was asking why. He's been moved into managed contacts and they didn't even tell him.

Apparently it affects seo for web pages and theres concern over data protection issues.

I heard the jingle and just thought they must of had a button on the website I didnt think they would of changed my number and my email.

My problem is I still get over 50% of my work through checkatrade and cant really survive without it.

 

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[Dan]

Wow this is a massive change in business model. That's a whole different business!

What stops them selecting who they send work to?

 

[Millsy 82]

Wow this is a massive change in business model. That's a whole different business!

What stops them selecting who they send work to?

Exactly when will they stop. Will they eventually take all the phone calls on our behalf to make sure they are not scam calls and to make sure they are not time wasters.

I have spent so much effort building up my score and now I feel like I'm going to have to start again.