- Messages
- 998
I installed a shower tray, enclosure and cladding last month.
Quoted Labour @ £690
Materials @ £1227
Total: £1917
Customer payed up front for materials before job started no problem, Gave them the labour bill on completion of the job. Thought they were being a bit slow paying the outstanding amount, so I rang them up today.
Me: Good morning TFG plumbing and heating, how are you?
Custard: Fine thank you yourself?
Me: Good
(polite small talk over)
Me: would it be possible to settle your outstanding bill?
Custard: what bill? I have already payed you!!! (slightly angry)
(canned laughter)
Me: Ummmmmm no mrs, you have payed for your materials
custard: I cant get the money out until next week I will pay you then
So I promply typed out a remider, Including a file copy of the original quote (inc materials) for the job. Please pay within 7 days or I will take further action.
Quoted Labour @ £690
Materials @ £1227
Total: £1917
Customer payed up front for materials before job started no problem, Gave them the labour bill on completion of the job. Thought they were being a bit slow paying the outstanding amount, so I rang them up today.
Me: Good morning TFG plumbing and heating, how are you?
Custard: Fine thank you yourself?
Me: Good
(polite small talk over)
Me: would it be possible to settle your outstanding bill?
Custard: what bill? I have already payed you!!! (slightly angry)
(canned laughter)
Me: Ummmmmm no mrs, you have payed for your materials
custard: I cant get the money out until next week I will pay you then
So I promply typed out a remider, Including a file copy of the original quote (inc materials) for the job. Please pay within 7 days or I will take further action.