yes i am wrong

[erj]

Went to service a baxi BBu today, boiler burner was cracked, boiler case was baddly chroded, every thing else was fine.
should have recomened a new boiler soon, or at leaset get a new burner. BUT customer is 84, his wife was up stairs dieing of cancer and you could see they had nothing, (charged £20.00 for service). Yes iam wrong for not saying any think, but what would you have done?

 

[Kyle87]

Will they both be dead in the morning?

 

[Billy Bob Bob]

Went to service a baxi BBu today, boiler burner was cracked, boiler case was baddly chroded, every thing else was fine.
should have recomened a new boiler soon, or at leaset get a new burner. BUT customer is 84, his wife was up stairs dieing of cancer and you could see they had nothing, (charged £20.00 for service). Yes iam wrong for not saying any think, but what would you have done?

classed it as ID if the burners cracked as combustion's affected i can see there family thanking you when they die of co,in regards to the corrosion on the combustion case was it holed or not?

 

[erj]

not holed

 

[Kyle87]

Will they both be dead in the morning?

Sorry if that was a bit of a harsh comment

 

[Killy Bing]

Ehh this would be best off the public forum imho

 

[Rickster123]

It is a sad story. And I've been in a similar situation before. But you MUST always do your job and take the correct action. In my opinion you haven't done that I'm afraid.

 

[Dotty]

Not harsh at all. Do understand the op's quandary but emotions aren't a defence in a court of law.

We've all been there. Sometimes, as much as it hurts, you have to be heartless.

And I guarantee if you'd sat down with them, explained why you turned it off and what their options were, they'd have taken it ok.

Then refuse to take any money, I'd bet they'd give the job to replace.

I'd honestly go back and tell them you've had second thoughts on it and looked it up.

 

[plumber0808]

I'd honestly go back and tell them you've had second thoughts on it and looked it up.

totally agree with this^

I see where your coming from but take away all the emotion away from it and its still ID, as a GSR we all have to do our job to the standard. If anything went a miss they will point the fingers at you.

 

[IND_Nick]

Agree with Croppie, put aside anything else and just make your decision on the appliance. I always follow regs but most importantly think would I want this running in my house? Honesty and a good explanation should see you right. If they are elderly sometimes it helps in, politely, asking if they have family or carers you can also explain it to.

 

[Derek Hardman]

If they are genuinely potless, I would be sorting the job out of my own pocket (and have done it before) before leaving an ID situation.

 

[Kyle87]

Could always GIVE them a 20 quid fan heater to keep them going. I put emphasise give as you are no longer responsible for it. If you lend them a heater and it goes bang then it's your fault

 

[lame plumber]

If they are genuinely potless, I would be sorting the job out of my own pocket (and have done it before) before leaving an ID situation.

been there, got the job replacing the boiler and the son paid, just do your bit right, not always easy though

 

[supper plumb]

Dont play about get your butt round there first thing and get it sorted i hope you have a very unsettled sleep tonight
Gas isnt there for you to just do what you want
sorry to be harsh but what if your too late!!!!!!
man up and fix it for them then you have done your good deed.
By taking that £20 and not doing your job you have taken the hand of the devil!!!
possibly lost your GSR

what if thay have a 2nd gas man to look and there big biker son and his mate come and knock on your door :6:
rant over just do the right thing we all know you will

 

[Billy Bob Bob]

Dont play about get your butt round there first thing and get it sorted i hope you have a very unsettled sleep tonight
Gas isnt there for you to just do what you want
sorry to be harsh but what if your too late!!!!!!
man up and fix it for them then you have done your good deed.
By taking that £20 and not doing your job you have taken the hand of the devil!!!
possibly lost your GSR

what if thay have a 2nd gas man to look and there big biker son and his mate come and knock on your door :6:
rant over just do the right thing we all know you will

you could fix it with 20 rolls of ptfe though?:wink5:

 

[lame plumber]

you could fix it with 20 rolls of ptfe though?:wink5:

you really need 20 rolls of denso for this job

 

[supper plumb]

you could fix it with 20 rolls of ptfe though?:wink5:

All joking aside tho guys this isnt wright and you as site owners mods ect knowing this guy is GSR and having his detales shoud be informing the right people as he hasnt done his job!!!
sorry but what if it was your family

 

[Killy Bing]

All joking aside tho guys this isnt wright and you as site owners mods ect knowing this guy is GSR and having his detales shoud be informing the right people as he hasnt done his job!!!
sorry but what if it was your family

He has time to correct this however it would be silly to do that and pdra him through the dirt.

 

[Howsie]

It is a sad story. And I've been in a similar situation before. But you MUST always do your job and take the correct action. In my opinion you haven't done that I'm afraid.

Done it before and fitted a new boiler for nowt. Just felt right.

 

[Billy Bob Bob]

All joking aside tho guys this isnt wright and you as site owners mods ect knowing this guy is GSR and having his detales shoud be informing the right people as he hasnt done his job!!!
sorry but what if it was your family

ever filled in a RIDDOR?they dont give a syit unless someones dead

 

[Howsie]

ever filled in a RIDDOR?they dont give a syit unless someones dead

They do if you follow for an update. Sorry state of affairs really.

 

[Dotty]

All joking aside tho guys this isnt wright and you as site owners mods ect knowing this guy is GSR and having his detales shoud be informing the right people as he hasnt done his job!!!
sorry but what if it was your family

One of the biggest functions of the UKPF is education in one form or another. Much the same a gassafe. They will only prosecute as a last resort. The op made a mistake, he knows that, his posting was a confession, he's been advised accordingly and I hope he heeds said advice.

It's education.

'To err is human, to forgive is divine!'

 

[jase158]

just a thought but go round tonight, turn off gas, then when you get call in morning explain it is an irreplaceable part and boiler will need replacing. just hope they call you and not someone else.

 

[Dotty]

It's much better under these circumstances to be honest.

 

[SimonG]

Unfortunately in this game there is no room for sentiment. Even more if you are gas safe. I always find that you get shafted when trying to do a favour or be the good Samaritan. You know the score and I'm sure you will do the right thing for you and them.

 

[supper plumb]

ever filled in a RIDDOR?they dont give a syit unless someones dead

THEN its too late

 

[Dotty]

THEN its too late

And, as far as we know, no one's dead yet.

So let's stop jumping around as though they were.

 

[Howsie]

THEN its too late

Rarely.

 

[Toxic Ted]

All joking aside tho guys this isnt wright and you as site owners mods ect knowing this guy is GSR and having his detales shoud be informing the right people as he hasnt done his job!!!
sorry but what if it was your family

Wind yer neck in and give the boy a chance to sort it out.....i'll bet there are alot of us on here who have had a re-think about a situation they have left and gone back to put it right.....this is a happy house with help and opinions on tap for us all to learn from......as for grassing him up......you sure your not a tiler?

 

[Gray0689]

All joking aside tho guys this isnt wright and you as site owners mods ect knowing this guy is GSR and having his detales shoud be informing the right people as he hasnt done his job!!!
sorry but what if it was your family

Did you go back and fix that ballofix

 

[Keefy]

Did you go back and fix that ballofix

Don't confuse him, he'll be asking what a ballofix is next.

Wonder what erj ended up doing with regards to this old couple?

 

[Kyle87]

Hopefully it's all sorted. They are happy that they are safe and op is happy too.
Everyone happy! That would be nice!

 

[Gray0689]

Don't confuse him, he'll be asking what a ballofix is next.

Wonder what erj ended up doing with regards to this old couple?

It is a tricky situation I can see why he did it and it was done not with malleus but with a good heart
But it was and is a problem that needs sorting ASAP
And I'm sorry that I went off topic

 

[Dotty]

Don't think it was off topic at all, was a nice analogy.

 

[Killy Bing]

Note the model of it, post it on here incase someone is ripping one out and has the usable parts! Pretty sure you'd only be asked for the postage.