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Discuss We have all been there on this one in the General Off-Topic Chat area at UKPlumbersForums.co.uk.

  1. townfanjon

    townfanjon Trusted Plumber GSR Top Contributor!!

    This scenario is up there with my major rants .

    Round trip of 28 miles through major traffic to tuther side of Sadford this morning , and I HAVE TO GO BACK , opened a sealed box and wrong part was in the box Grrrrrr.
    Plumbs opened a new box and gave me the correct part I now have to go find time and go back . Obviously its not the customers fault its not my fault , its the manufacturers fault but I end up doing it for free .

    It happens regularly, wrong part , part missing , broken or faulty part etc etc
    Have any of you taken these matters further regarding sending invoices/legal proceedings or just “ put it down to experience “ .

    I think I know the answer .
    Cheers boys UTT
     
    • Agree Agree x 1
  2. snowhead

    snowhead Plumber

    I tend to check whilst still at the suppliers.
    Doesn't work if the item is faulty.
     
    • Like Like x 1
  3. Millsy 82

    Millsy 82 Plumber GSR Top Contributor!!

    Really we should take it further as we lose time and money but I never do always moan at the merchants but never get anywhere with them.
     
    • Like Like x 1
  4. Harvest Fields

    Harvest Fields S. Mod Trusted Plumber GSR Top Contributor!!

    I cannot count on one hand the stuff that has turned up wrong this week.
     
    • Like Like x 1
  5. Rob Foster

    Rob Foster Top Contributor!!

    This kind of stuff goes with our
    job. Employed fellas just jump back in the truck Self Employed
    notice the costs, diesel, time, opportunity cost thats why we have to charge realistic prices that cover screw ups. whoose fault it matters not, its our job to get it right, if you feel like it
    kick the cat when you get home
    and have a beer and reflect that YOU own your own business
    Been at it 41 years now and would do it all again. and its
    P.O.E.T.S. day after all
    have a good weekend
    centralheatking
     
    • Like Like x 1
  6. ShaunCorbs

    ShaunCorbs S. Mod Trusted Plumber GSR Top Contributor!!

    Sounds like my day :D

    Combi swap due to busted hex builders ordered materials I picked them up yesterday

    Get to site cus says boilers in garage think great

    Open the door and see a heat only boiler (old halstead)

    So there’s me scratching around trying to find a heat only

    All done tho

    FF5E0B33-DAD4-404F-8F11-F52DC6A27A3B.jpeg
     
    • Like Like x 3
  7. townfanjon

    townfanjon Trusted Plumber GSR Top Contributor!!

    this problem today was Macalpine, 100% their fault I am going to send them an invoice , do you think they will pay it ?
     
    • Funny Funny x 1
    • Optimistic Optimistic x 1
  8. ShaunCorbs

    ShaunCorbs S. Mod Trusted Plumber GSR Top Contributor!!

    Nope bet it doesn’t even get past the rep I would try for free stuff eg pan connectors etc
     
  9. townfanjon

    townfanjon Trusted Plumber GSR Top Contributor!!

    Lol , I rang the rep , hes on his holls .
     
    • Funny Funny x 2
  10. ShaunCorbs

    ShaunCorbs S. Mod Trusted Plumber GSR Top Contributor!!

    It’s alright for some :D
     
    • Agree Agree x 1
    • Funny Funny x 1
  11. Rob Foster

    Rob Foster Top Contributor!!

    I have the email for the northern area sales manager
    for Mc Alpine Plumbing Products ..in fact he and I met at Formby Hall a few weeks ago
    centralheatking

    Would you like myself to mediate ?
     
    • Like Like x 1
  12. bogrodder

    bogrodder Plumber GSR

    did you run out of clips doing the condensate:D
     
  13. ShaunCorbs

    ShaunCorbs S. Mod Trusted Plumber GSR Top Contributor!!

    :D yes actually used my last 22mm clip on the middle part

    Must say I’m not a fan of the ideal condy connection tho
     
  14. townfanjon

    townfanjon Trusted Plumber GSR Top Contributor!!

    May do Rob thank you , it wasnt just this mornings cock up , its a huge problem we all have , its more I wonder what would actually happen if one of us actually went the whole way and took a manufacturer to court .
    Naturally we all just “ leave it “ , and stomach it because its not worth the bother .
    I will be ok later on with a few JD’s down me lol .
     
  15. bogrodder

    bogrodder Plumber GSR

    Neither am I, such a silly place to put it.
     
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