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Theres a dedicated phone number for Ideal Vogue and they are supposed to come out within 24hrs, ive fitted about 60 of these and have only had trouble with 1 it was a faulty expansion vessel which isnt made by Ideal and can go faulty on any boiler, I have the 40kw model and it works a treat.
Fitted one before Xmas, ran it with cleaner in for a couple of days with no issues, went back and drained and flushed, filled up and put inhibitors in. Then fan just started shunting, couldn't rest contacted Ideal they came out within 24hrs and replaced fan.
Not had any problems with any other Logics or Vogues, have fitted about 10 a year over 3 years. Still my boiler of choice.