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Discuss Potential shoddy insurance work , needs neutral opinion in the Plumbing Forum area at UKPlumbersForums.co.uk.

  1. Pistolpete82

    Pistolpete82 New Member

    Hey Everyone - New here

    i am at a seriously loose end , i had a problem with my sewer waste it kept clogging up after back and forth for many a while between my insurance company and seven trent , my insurance agreed to change what they say was a bellied pipe holding water .

    they came last Easter and replaced the pipe, after the problems continued Seven trent came out and pointed out the new fitted pipe does not meet the existing pipe properly where is joins at my boundary - basically may waste is having to go up a step and im pretty sure its causing my lawn to be damp .

    the company who did the work say they have done no wrong all they have done is put the new drain in as it should be ..

    i have tried to upload a video but can't so have attached a screen shot

    please hit me with your views and opinions

    many thanks

  2. Chuck

    Chuck Well-Known Member

    Who employed the contractor, you or your insurance company?
  3. Pistolpete82

    Pistolpete82 New Member

    The Insurance company
  4. sammathias

    sammathias Plumber GSR

    Well yes that's inevitably going to continue blocking up. Down to poor workmanship. Looks like you will have to get back onto the insurance and company.
  5. Pistolpete82

    Pistolpete82 New Member

    im currently using the 'financial ombudsman' as a mediator and they want a Neutral opinion from a professional
  6. Rob Foster

    Rob Foster Top Contributor!!

    Well its obvious it did not work properly thats why it was fixed ...not...so your recourse is right back to the main contractor ...if you really want some ammunition hire a independant drain outfit to produce a report and pay them
    as your experts. centralheatking we cannot save you money here you need an expert witness
    • Winner Winner x 1
  7. SimonG

    SimonG Trusted Plumber

    Need to pay a drain inspection company to do an inspection and report.
    • Agree Agree x 1
  8. firemant

    firemant Plumber GSR

    I am not entirely sure that repsonses from t'internet will qualify as either neutral or professional. ? :)
    • Funny Funny x 1
  9. firemant

    firemant Plumber GSR

    If the Ins. co. engaged and paid the contractor, and the problem is still present, then surely it is downto the IC to sort it.?

    If the IC gave you money, and YOU engaged the contractor, then it is your problem
    • Agree Agree x 2
    • Like Like x 1
  10. Pistolpete82

    Pistolpete82 New Member

    im not looking at saving money i just wanted to know what the general opinion was
  11. Pistolpete82

    Pistolpete82 New Member

    The insurance company say its down to seven trent to rectify the neighbours drain so it meets mine - caught between a rock and a hard place
  12. Pistolpete82

    Pistolpete82 New Member

    haha i realise this , i just wanted to know what peoples general opinion of the situation was before i paid a company to come out etc
  13. firemant

    firemant Plumber GSR

    Pete, have the IC written to you, or is this on the phone?

    Sometimes, people say what they imagine is the right answer, rather than checking. If they write, they are mie likely to ensure their facts re correct.

    Personally, I would write to ask them on what legal basis are they relying on to expect a neighbour/utility to change their arrangement to suit the IC's contractor. (TBF I havent seen the video)
  14. Pistolpete82

    Pistolpete82 New Member

    In the end the IC just said there was nothing more they were prepared to do so I contacted the ombudsman about it, it's took them a year to actually take my case on - I appreciate all your replys.
    • Like Like x 1
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