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Discuss Ideal heat 24 boiler in the Central Heating Forum area at UKPlumbersForums.co.uk.

  1. Mjc

    Mjc New Member

    Hello. I've just had a brand new ideal heat 24 system boiler fitted. Today been told by aNother heating engineer and looking at discussions on the Internet. There seems to be a problem with this particular model with the plastic sumps cracking. I've contacted idea. And they are denying that there's is /was any problems with there sumps slitting. Does anyone know if they have addresses the problem with inferior parts or have they produced an uprated version to over come this issue. Mines a new 2019 ideal heat 24. Hopefully this has got a better designed or stronger sump
  2. Rob Foster

    Rob Foster Top Contributor!!

    There are recent posts about this look back over the past
    week its there centralheatking
    • Like Like x 1
  3. ShaunCorbs

    ShaunCorbs S. Mod Trusted Plumber GSR Top Contributor!!

    Still haven’t fixed it totally
    • Like Like x 2
  4. townfanjon

    townfanjon Trusted Plumber GSR Top Contributor!!

    Loads of problems with them , how long is your warranty ? it will be covered .
  5. scott_d

    scott_d Plumber GSR Top Contributor!!

    If fitted properly and service any issues will be covered under warranty.
    • Like Like x 1
  6. EvilDrPorkChop

    EvilDrPorkChop GSR

    Bit late to be worrying about that now, it's fitted. As others have said if serviced annually to maintain warranty you'll be find until it's out of warranty. They usually go before the warranty is up anyway :rolleyes:
    • Funny Funny x 1
  7. Stan

    Stan Member

    I wrote in a different thread here recently that I was considering either Intergas Heat Only or Ideal Heat Only (the Max version with 10 yr warranty).

    In the meantime I've looked long and hard to see what coverage there has been, online, about the cracked sumps.

    It strikes me it's very well acknowledged. My own local installer (he's also a mate too - and a fan of Ideal boilers) showed me the one in his van. They're all cracked in the same place.

    I had considered ringing Ideal about it to see what they might say but was fearful they would deny all knowledge. And now someone else has rung them and told him what I suspected they would.

    Why does this sort of thing irritate me? Surely Ideal know all about failing parts (Icos / Isar) they are famous for them... but have subsequently - slowly - improved their image with the Logic and Voque. So WHY on earth would they allow the cracked sump situation to risk despoiling their name again?

    I'm disasppointed. Very much so, in fact.

    Yes, hopefully the part would be replaced under warranty - but it annoys me that they haven't acknowled it and said they've rectified the problem and it won't continue to occur.

    Not to mention the concern that they might use some wriggling technique to say the warranty isn't valid and leave me with the cost of funding the repair myself. Apparently it's not unknown.
    Last edited: May 17, 2019
  8. EvilDrPorkChop

    EvilDrPorkChop GSR

    Get a Vaillant. Wouldn't consider either of them.
  9. king of pipes

    king of pipes Trusted Plumber GSR

    I have fitted dozens of logics only had one failure which got replaced under warranty no problem recommending Ideal and fitting them . Kop
    • Like Like x 1
  10. bogrodder

    bogrodder Plumber GSR

    I wouldn’t consider a Vaillant neither....overpriced German tat.. but you all know my views on them :p
    • Agree Agree x 1
  11. bogrodder

    bogrodder Plumber GSR

    I like logics, but my patience is wearing thin with the main hex’s perishing:mad:
  12. Rob Foster

    Rob Foster Top Contributor!!

    I think the..'which is the best boiler ' thread is really important and dynamic. Manus
    produce and market new ones all the time. some are derivatives of well known ones
    others might be really new and innovative. So it really is important for experienced installers to put up their first hand experience in my opinion

    centralheatking ..what is my prefered choice
    • Like Like x 1
  13. Stan

    Stan Member

    The Youtube video I recently saw showed a sump that had been leaking for some time and had rusted parts of the case. Obviously we would assume that a boiler is serviced annually but IF the the sump started to leak the day after it was serviced then it's got 364 days to drip water on to the case - apparently undetected unless it happens to find a way out from a grommet or somesuch.

    I honestly despair when I read that Worcester, Vaillant, Ideal, Viessman, Baxi, Glow worm etc etc are able to attract such vehement but diametrically opposed love / hate responses.

    The two main contestants - Worcester and Vaillant are generally mentioned in every sentence in 90% of the posts on forums- usually with a mention of the 'Which Report' findings - and for every glowing, positive post that says they're beyond reproach and God's gift to the Heating fraternity there's immediately a flat refutal of that opinion and heartfelt examples given to prove why they're no good to man nor beast.

    It must be said it's difficult to form a sensible personal opinion when I'm relying on such diverse feedback.

    I probably should have wedged a mention of Intergas in the above - although it rather seems as though they find more positive responses than negatives and I have yet to read about an Intergas boiler that leaks .. I'm sure I'm about to be proved wrong.
    Last edited: May 17, 2019
  14. Rob Foster

    Rob Foster Top Contributor!!

    To get a coherent and sound opinion on UKPF is very difficult ...but all the advice is freely given and without any
    predudice. Try buying a motor car ...Audi, Ford, Tesla at the end of the day ...you really have to make your own way ...Actually its better to trust your GSr installer and stick with them ..centralheatking
  15. Mjc

    Mjc New Member

    2 years. The warranty
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