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Grohe mono Red tap won't turn off

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mike pepperell

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I have a Grohe boiling water unit and tap. It has been working well for a couple of weeks. All of a sudden there was a funny noise and the tap just kept emptying the hot water out. The tap is turned off. I have had to turn water supply off just before the filter. There is a new filter installed. Any ideas if the tap is a repairable unit and where to buy new parts for it? I can not find anything on website and all help lines are closed for the holiday period. Many thanks
 
Ok I found a video on YouTube and I have taken the tap to pieces and reset the washers. It seems ok now, but I think I will replace all the washers in the New Year just incase it happens again. Any other advice would be gratefully received. :)
 
mike pepperell said:
Ok I found a video on YouTube and I have taken the tap to pieces and reset the washers. It seems ok now, but I think I will replace all the washers in the New Year just incase it happens again. Any other advice would be gratefully received. :)
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Depending on age it might be under warrenty have you tried phoning them up?
 
Well I tried to order the hot water cartridge from Grohe's website, but it was not listed. I phoned their technical services and they sent me a new one free of charge immediately. Awesome service. Many thanks Grohe
 
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