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Discuss Customer wants to claim for a tv off my insurance in the Insurance for Plumbers area at

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  1. Ch4 plumbing

    Ch4 plumbing Plumber GSR

    Ill have a piece of that pie, if you have a claim in bung £1k on for me I'll get a coffee machine too!
  2. Philipweson

    Philipweson Guest

    You said that you have no proof that you didn't damage the TV, you are correct in that, however if is the customer to offer you some proof that you did damage the TV. there is probably a clause in you liability insurance to inform them as soon as possible in the event of a possible claim.

    if you delay in informing the insurance they may not pay out on the claim, however they should only pay on a claim where you are negligent in your duty, i say should. there may be an excess to pay in any event.

    I would put it in writing to your customers, setting out that you are not accepting any liability without prejudice, advise them that you will put the claim into your insurance, could they put a statement together which sets out their evidence and how they feel you are negligent.

    If your customers do give you a statement, then put it to your insurance and see if they pay. you should advise your insurance straight away and follow their advice after all they dont want to pay out if possible and it is for your customer to show their case.

    Thats what your insurance is for, let them deal with it.
  3. Honesthomer

    Honesthomer Guest

    Do people really try cheap tricks like this? Whats the world coming too.
  4. WHPES

    WHPES Trusted Plumber GSR

    Sounds like a scam. Ignore them and walk away. Their only redress is trying to take you to court and claim for the value of the TV which they won't do as they cannot prove it was you who damaged it and if it was in somewhere where nobody had been they have no case.

    The other poster who had the claims company ring up - they may have been fraudsters after personal or bank details and not a claims company at all.
    Last edited: Jul 7, 2014
  5. TFGplumbing

    TFGplumbing Plumber GSR

    I had one that wanted me to write a report on a heatslave 18/25 (heat bank leaking) saying the reason it was leaking was because she had fell into it, so she could claim on her house insurance.

    No thats insurance fraud & highly illegal.

    Rogue Traders... more like rogue customers.

    OP don't not let these swindlers claim for a new 52'' plasma super duper tv, on your insurance they watch enough Jeremy Kyle as it is.
  6. village idiot

    village idiot Plumber GSR

    About six years or more ago, I fitted a complete bathroom for a customer.
    A week later, I got a call and was told I had damaged the ceiling while fitting the bath as there was a crack running all along the kitchen ceiling (area occupied by bath). They advised me to provide my insurance details or small claims court.

    I arranged a visit with them, went there and showed them many other cracks in other rooms (lounge, corridor, etc) and informed them that the crack had always been there but they probably just did not notice.
    They apologised and that was the end of that
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