Hi there everyone,
I need a bit of clarification on Gas engineers procedures when dealing with a customers CO alarm job.
Yesterday morning I phoned my daughter who lives in London and while we were chatting her CO alarm (FireAngel) which is in the kitchen went off and wouldn’t stop. Told her to get upstairs with kids while husband shut off the boiler and opened windows. The alarm eventually stopped. They then called out British Gas engineer who turned up and turned gas off at intake. He stuck some “Do not Use” labels on the boiler, left them with an electric heater as they’ve got very young children (and it’s the middle of January) and left the building.
British Gas then gave daughter the name of a local Gas engineers (who are registered) and a guy came out today and checked the boiler (which is in the kitchen) and gas oven/cooker. He then condemned and disconnected the cooker and reinstated the boiler. £100 thank you.
What confuses me is that the oven/hob hadn’t been in use since previous evening (14 hours earlier) when the CO alarm activated, only the boiler.
His report stated that he was “Unable to verify emissions from the cooker following CO alarm activation”
He also stated he was not “CO detection certified”
My daughter is quite rightly asking why he took the job if he’s uncertified.
Any advice would be greatly appreciated
I need a bit of clarification on Gas engineers procedures when dealing with a customers CO alarm job.
Yesterday morning I phoned my daughter who lives in London and while we were chatting her CO alarm (FireAngel) which is in the kitchen went off and wouldn’t stop. Told her to get upstairs with kids while husband shut off the boiler and opened windows. The alarm eventually stopped. They then called out British Gas engineer who turned up and turned gas off at intake. He stuck some “Do not Use” labels on the boiler, left them with an electric heater as they’ve got very young children (and it’s the middle of January) and left the building.
British Gas then gave daughter the name of a local Gas engineers (who are registered) and a guy came out today and checked the boiler (which is in the kitchen) and gas oven/cooker. He then condemned and disconnected the cooker and reinstated the boiler. £100 thank you.
What confuses me is that the oven/hob hadn’t been in use since previous evening (14 hours earlier) when the CO alarm activated, only the boiler.
His report stated that he was “Unable to verify emissions from the cooker following CO alarm activation”
He also stated he was not “CO detection certified”
My daughter is quite rightly asking why he took the job if he’s uncertified.
Any advice would be greatly appreciated