Aqualisa Quartz nightmare

Welder · Feb 7, 2019

They do have a cart inside and the dripping is a common prob with 'em. No one sells components for them. The engineers carry components but will not sell 'em to anyone for any reason. The 'change the box' strategy is all that works with them.

Harvest Fields · Feb 7, 2019

YorkshireDave said:
They do have a cart inside and the dripping is a common prob with 'em. No one sells components for them. The engineers carry components but will not sell 'em to anyone for any reason. The 'change the box' strategy is all that works with them.

Well, not from this fitter.

Phil · Feb 8, 2019

I went on their one day course on digital pumped showers and we all got a free shower out of them. Not sure if I'm down as an approved installer..

SimonG · Feb 8, 2019

Always found Aqualisa customer service to have been spot on, but will bare it in mind for the future.

Aire · Feb 14, 2019

Woohoo I finally in

.

I honestly don't have an issue with aqualisa digital and mixer showers, I install about 30-40 a year and rarely have issues. I agree the electric showers are garbage and wouldn't recommend them but I like the others. I understand your complaint with no service kits but I don't believe the internals are serviceable. Once the box fails they just replace it and if the box is outside of warranty they offer a fixed price repair to customers. Not a bad customer service if you ask me.

Harvest Fields · Feb 14, 2019

Craig Watson said:
Woohoo I finally in .

I honestly don't have an issue with aqualisa digital and mixer showers, I install about 30-40 a year and rarely have issues. I agree the electric showers are garbage and wouldn't recommend them but I like the others. I understand your complaint with no service kits but I don't believe the internals are serviceable. Once the box fails they just replace it and if the box is outside of warranty they offer a fixed price repair to customers. Not a bad customer service if you ask me.

They told me on the phone that the service kit is for their engineers only.

Aire · Feb 14, 2019

Harvest Fields said:
They told me on the phone that the service kit is for their engineers only.

Whenever I've had aqualisa out to a fault that relates to the box, they have replaced the box everytime. Have aqualisa said what the service kits consist of?

Harvest Fields · Feb 14, 2019

Craig Watson said:
Whenever I've had aqualisa out to a fault that relates to the box, they have replaced the box everytime. Have aqualisa said what the service kits consist of?

She wouldn’t say anything to me to be fair. Welcome to the dark side by the way.

Aire · Feb 14, 2019

The Aqualisa website even says that for when the shower is outside of warranty, they offer a full range of spares at competitive prices. I'm guessing the service kits will contain washers, cartridges etc for their mixers and the external components of the digital showers. When you take the cover off the digital shower there is a note saying no serviceable parts inside.

Welder · Feb 14, 2019

They do not change processors at service visits as a matter of course. Their default, after using them for close to 15 years, is to change components only - its all about keeping costs down.

Aire · Feb 14, 2019

They do offer some service packs

Harvest Fields · Feb 14, 2019

Which are only available when you book an Aqualisa engineer.

Aire · Feb 14, 2019

Harvest Fields said:
Which are only available when you book an Aqualisa engineer.

Really? That's stupid

Welder · Feb 14, 2019

Craig Watson said:
Really? That's stupid

Just look at their cost. £5 at most.

Aqualisa Quartz nightmare

Welder

Harvest Fields

Phil

Plumbers Arms member

SimonG

Aire

Harvest Fields

Aire

Harvest Fields

Aire

Welder

Aire

Harvest Fields

Aire

Welder

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