Vitra Vcare WC inlet pipe problem.

Deleted member 102452 · Dec 2, 2018

Just purchased a Vitra Vcare WC. The flush inlet pipe doesnt seem to be well secured in the WC inlet socket as the rubber gasket is not fully gripped.

There seems to be a cut out section at the bottom of the inlet socket which seems to be the reason for the poor grip and I can't see any reason for this cut out so wondering if it's a manufacturing defect?

Photo attached. Any thoughts on this?

rpm · Dec 2, 2018

A. Looks like used.
B. Might be the reason why it was sold on.
C. Part assemble it and test it out in the garden.

Deleted member 102452 · Dec 2, 2018

Thanks. I also suspect it has been used as there are small white deposits (tile grout?) at the rear and the protective film has been partly peeled away.

It was bought new from a reputable dealer,so will be contacting them tomorrow.

Deleted member 102452 · Dec 3, 2018

Vitra confirmed that it is a manufacturing defect and the supplier will replace it. Wonder if they will put it back on the shelf and sell it on again!

rpm · Dec 3, 2018

Use a rubber flush cone.

snowhead · Dec 3, 2018

Whistler said:
Vitra confirmed that it is a manufacturing defect and the supplier will replace it. Wonder if they will put it back on the shelf and sell it on again!

Not if it arrives back at the supplier with a crack in it.

Chalked · Dec 3, 2018

Whistler said:
Vitra confirmed that it is a manufacturing defect and the supplier will replace it. Wonder if they will put it back on the shelf and sell it on again!

Which supplier did you use?

Deleted member 102452 · Dec 3, 2018

Sorry I don't want to name the supplier as it wasnt their fault. I ordered from their website and they ordered from the distributer/wholesaler from where it was delivered directly to me. I'll wait for a response from them before naming names. However I guess it doesn't say much for Vitra's quality control if they are shipping out defective goods

rpm · Dec 3, 2018

Whistler said:
Sorry I don't want to name the supplier as it wasnt their fault. I ordered from their website and they ordered from the distributer/wholesaler from where it was delivered directly to me. I'll wait for a response from them before naming names. However I guess it doesn't say much for Vitra's quality control if they are shipping out defective goods

So much sub standard gear being shipped in nowadays, check the pan spigot is round on the new one before fitting.

SimonG · Dec 3, 2018

Your contract is the supplier, name the supplier so we know who is buying gear from dodgy geezers.

Deleted member 102452 · Dec 14, 2018

Just an update on this.

The manufacturer sent me a replacement pan, which was exactly the same as the original. The problem was referred to the factory where it was confirmed that it was intentionally made like this. The pan is now fitted and everything seems ok. No sign of any leaks.

Welder · Dec 15, 2018

Regardless, personally I would not accept that. All flush cones are a designed to cope with the vaugaries of glazed pottery so have a level of back up built in. This 'design' removes some of that but the installers responsibility still lies with them.

Vitra Vcare WC inlet pipe problem.

Deleted member 102452

rpm

Deleted member 102452

Deleted member 102452

rpm

snowhead

Chalked

Deleted member 102452

rpm

SimonG

Deleted member 102452

Welder

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