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Recent content by Matturner

  1. Matturner

    Paid trials of a remote support app for electricians.

    It would be insightful had you actually seen what you seem to be such an expert on. But I'm diverting from the topic. I am happy to be proven wrong. Come, join the programme and show us where did we go wrong. In 2 months we're introducing the marketplace with clients and jobs *that are solvable...
  2. Matturner

    Paid trials of a remote support app for electricians.

    This time I'd like to hear it again and pay you for proving it. How about that ;)
  3. Matturner

    Paid trials of a remote support app for electricians.

    Hello guys, A couple of months ago I posted here about the iPhone/iPad app we have made for technicians, but the post got lost somewhere. Anyway... We have made an app for generally speaking, technicians. Plumbers, electricians, computer repair guys, appliance repair guys etc. It opens a video...
  4. Matturner

    Free remote diagnosing tool for iPhone (to cut down callouts)

    Sorry I didn't quite get that. By video is one sided I meant, that you see whatever the customer is showing, they don't see you. (you wanted differences between Remoty and Skype) For using what exactly? Yes, it does. But by using video stream only in one direction it uses half as much data...
  5. Matturner

    Free remote diagnosing tool for iPhone (to cut down callouts)

    I guess it will help you see where, what's the damage, what stuff you need to take with you and perhaps if you even want the job... It will help you instruct the client how cut the water supply to prevent further damage... It can help in tons of scenarios. You know what the say...a picture is...
  6. Matturner

    Free remote diagnosing tool for iPhone (to cut down callouts)

    1. Video is one-sided, so the client can't see you helping them dressed, well, casually. Also, half as much data is transferred due to video stream being one side only - saving your data plan. 2. There's a touch cursor tool helping you explain the client what exactly you want them to manipulate...
  7. Matturner

    Free remote diagnosing tool for iPhone (to cut down callouts)

    Hello guys, I just wanted to share with you a thing I made. I myself am an IT engineer often doing callouts, or home visits if you prefer. I was fed up with the amount of time I waste by going to the client only to find, that the fix is trivial and I could have solved it on the phone, or that I...
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