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Discuss Waterfall tap: seal between basin and tap leaking in the Plumbing Forum area at UKPlumbersForums.co.uk.

  1. Ulsinus

    Ulsinus New Member

    Hi!

    As part of a refurbishment I had a new basin and single Plaza waterfall tap from Victorian Plumbing.

    The seal between the base of the tap and the top of the basin is ineffective and is prone to leakage in certain circumstances.

    I've given up trying to get the plumber back to resolve. He's big on promises but bad on delivery.

    That being the case I thought I'd sort it out myself but Victorian Plumbing can't supply a copy of fitting instructions. They claim they don't have any!

    Before starting I'd like to know what I'm letting myself in for.

    Grateful for any help, advice and guidance that forum members are willing to give.

    Thanking you all in anticipation.
     
  2. rpm

    rpm Trusted Plumber Top Contributor!!

    Basin as in bathroom not kitchen sink yes?
    Certain circumstances? Can you elaborate on this please.
     
  3. Ulsinus

    Ulsinus New Member

    It's a bathroom pedestal hand basin.

    Certain circumstances: When tap is not turned off properly the water dribbles along the underside of the spout. Water then runs down onto porcelain. The water then surrounds the joint between base of tap and top surface of basin. It then runs through this joint and drips under the basin onto the floor. Difficult to describe in words.

    Hope that helps.
     
  4. Ric2013

    Ric2013 Plumber

    I had to modify a tap to get it to fit a bidet. Both tap and bidet were supplied by the customer and purchased from the same company you used. Could it be a problem with the product rather than your plumber's competence?
    Did you supply the materials or did your plumber? If you supplied the materials and they are impossible to install well, then you can't really blame your plumber. As they say, you cannot make a silk purse out of a sow's ear.
    Your description makes sense to me. In other words, you need to seal the tap to the porcelain with silicone sealant or something like Plumber's Gold. Easier to do a good job of this if you can take the tap right off and start again...
     
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  5. rpm

    rpm Trusted Plumber Top Contributor!!

    A smear of LSX sealant (It`s clear not coloured) would do the job.
     
    • Agree Agree x 1
  6. rpm

    rpm Trusted Plumber Top Contributor!!

    Just wondering here, but is the hole ok for the base of tap to seal?
     
  7. townfanjon

    townfanjon Trusted Plumber GSR Top Contributor!!

    Knowing the quality products ( joke )supplied from Victorian plumbing as I do , I would not go back .
    I refuse to any of their products .

    To try and help you.. you need to check the seal is there and working on the bottom of the tap ( you will have to remove it )
    If its ok then put a straight edge across the basin hole , if it is mile off , about the only thing you can do is use some good quality silicone and seal under the tap before replacing it .
    Good luck
     
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  8. Ulsinus

    Ulsinus New Member

    When you say a smear I take it you mean remove the tap and apply to base? Thx you.
     
  9. Ulsinus

    Ulsinus New Member

    Not so much calling the plumber's skill into question just the fact that he failed to honour his undertakings that he would pop round to have a look. Thank you for your advice about how the problem may be resolved.
     
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  10. Ulsinus

    Ulsinus New Member

    Thanks for the tip regarding the use of a straight edge. Much appreciated.
     
  11. Ulsinus

    Ulsinus New Member

    Thanks for all the great advice and guidance. Now I'll have to figure out how to get the tap off. It appears to be held in place by two very long studs locked against a metal plate by two nuts on each stud.
    Does this sound about right?
    It seems to be very difficult nigh impossible to access these.
    Would the tap had been fitted before the basin was installed and is not intended to be accessed subsequently?
     
  12. townfanjon

    townfanjon Trusted Plumber GSR Top Contributor!!

    Yes you have to undo the nuts , he have superpowers.
     
  13. scott_d

    scott_d Plumber GSR Top Contributor!!

    The tap would usually be fitted then the basin put into place
    There are special tools to help changing taps in place though

    It does sounds like more internet junk and the plumber getting blamed
     
  14. rpm

    rpm Trusted Plumber Top Contributor!!

    Under the base of the tap will be a rubber washer or rubber O ring this is the area to apply a smear of the LSX too, any excessive LSX can be wiped off with a wet cloth.
     
  15. rpm

    rpm Trusted Plumber Top Contributor!!

    Still wondering if the base of the tap covers all of the hole well enough, time will tell.
     
    • Agree Agree x 1
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