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Discuss simPRO Now Sponsor UKPlumbersForums.co.uk! in the Plumbing Forum area at UKPlumbersForums.co.uk.

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  1. Lou

    Lou Administrator Admin Top Contributor!!

    UKPlumbersForums.co.uk is pleased to announce that simPRO now sponsor the forum!

    Designed by trade contractors for trade contractors. simPRO’s job management software helps trade service businesses work smarter, deliver exceptional service and maximise profitability. It streamlines everyday processes with intelligent features for estimating, maintenance and project management, scheduling and more. As simPRO is cloud-based, it can be accessed from anywhere, any time keeping the entire workforce connected in real time. For more information visit simPRO

    You can contact Curtis @simPRO@simPRO on the forum directly.
     
  2. simPRO

    simPRO Sponsor

    Thanks for the introduction, Lou. We're delighted to be on board as a sponsor and I'm looking forward to engaging with your members. If anyone has any questions about what we do or would like to find out more I'm happy to help.
     
  3. ShaunCorbs

    ShaunCorbs S. Mod Trusted Plumber GSR Top Contributor!!

    Hello and welcome sim
     
  4. oz-plumber

    oz-plumber Plumber

    Just a question, we signed up with simPRO about 4 years ago.

    Paid the upfront fee, and when the system didn't work as expected, we were told the system we require would be an additional cost.

    It was then we found out the system we required was about 4 times the upfront fee we paid and were sent an invoice for the total fee payable.

    No where in the documentation was it stated that we would get a basic package.
    Nor was there anything stated that we would have to upgrade.

    We paid AU $850.00 for the upfront fee and after further consultation were asked for another AU $3500.00 for the package that would suit our business.

    We asked for a refund - guess how that went.

    I don't think the product is a bad product and it would have suited us.
    Lost confidence with what we were sold and the aftermath.
    Never receiving a refund for being ill informed about what package we needed has left a very raw feeling.

    I'm just informing other members to be wary of signing up to a package without having full knowledge of the packages simPRO provide and what the costs will be for the correct package for your business.

    Hope enough people read this before it is deleted!!

    Oz
     
    • Useful Useful x 2
  5. simPRO

    simPRO Sponsor

    Hi Oz,

    Thanks for posting your experience here and I'm sorry that it wasn't more positive.

    I work in our UK office so I will pass this on to our Australian team for feedback. However I would like to assure members that we spend a lot of time with those looking at buying simPRO to understand their business to make sure that it's suitable for them. This is done through discussions about how they run their business and what their challenges are to understand the problems they are looking to solve. We conduct online and onsite demonstrations of the software and then produce what we call a "statement of works" and a full quotation. If after all that they are happy to proceed, they can sign up.

    As our software is cloud based and paid monthly, we don't ask people to sign up for a fixed period or minimum term. Our basic product, Service, can be trialled for free for 14 days giving people the opportunity to try before they buy. For our Enterprise product, we have an initial investment for the implementation and training but this is bespoke training which is carried out onsite by one of our experienced trainers.

    We listen to feedback from our clients and pride ourselves on the service we provide so I am disappointed to hear that this was your experience. We have lots of businesses successfully using simPRO sharing their stories on www.simprojourney.com/uk. In the last few years our business has grown and changed considerably so I hope your experience won't put others off looking at our software.
     
  6. Harvest Fields

    Harvest Fields Trusted Plumber GSR Top Contributor!!

    Welcome along
     
  7. Matchless.plumb

    Matchless.plumb Trusted Plumber

    Hello and welcome along Sim,

    Kind regrads

    Ron
     
  8. oz-plumber

    oz-plumber Plumber

    Thanks for your reply Curtis.

    Maybe it was the salesman that was the problem with us.
    We had the trial period and the system worked worked to our satisfaction.
    It was a short period - but we managed to work our way through it and we also had assistance from simPRO during that time.

    The crux was when we signed up for the package we thought we were on, it wasn't the same as the trial package.
    That's when we were asked for more money for the upgrade - and it was a substantial amount.

    The end point being, we didn't think the package was worth as much as we were asked to pay and we were 'slightly less than impressed' with the way the situation went after the trial period.

    Whatever the sales tactics of the salesman were, didn't rub off on us.

    I have no idea whether the salesman is still working for simPRO, for all I know he may be the CEO!! Good luck to him anyway.

    I think simPRO is a good product, but we had a bad experience.

    Besides that, I am a Plumber, who have an implanted stipulation that we are to 'hold grudges for a period of 7 years'.
    Still 2 & 1/2 years to go on this one.
     
  9. Dan

    Dan Admin

    Welcome aboard. :)
     
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