Opinions on this : Vaillant Boiler Fitted with "Vaillant protection filter " on the flow

[LJD1010]

You said the filter has been moved to the return correct ?

Also vaillant won’t warranty anything if the system water is bad / not cleaned to vdi standards

Yes.. last Saturday almost 2 years after been fitted . And not noticed by them during service etc . Which also includes the filter not just the boiler (all within their terms )

 

[ShaunCorbs]

Yes.. last Saturday almost 2 years after been fitted . And not noticed by them during service etc . Which also includes the filter not just the boiler (all within their terms )

So now complies with vaillant so now has warranty

 

[LJD1010]

So now complies with vaillant so now has warranty

NO.... As vaillant know the filter was not fitted correctly . And have noted it in their records As they cannot be sure of any damage or wear . Imagine a car company had a owner who drained the original oil from their new car on day one and put nasty inferior wrong spec oil in for 2 years . And then the owner says, "well if i put the right stuff in ,does the warrantee still hold" ? !!!! NO WAY it would . Warrantees stipulate terms and conditions for a given reason . And the so called "engineer " was so bold to say he does it often and so do many others within the "company ". I always think , those people that see it differently would soon change tunes if it was their money spent in good faith !

 

[ShaunCorbs]

NO.... As vaillant know the filter was not fitted correctly . And have noted it in their records As they cannot be sure of any damage or wear . Imagine a car company had a owner who drained the original oil from their new car on day one and put nasty inferior wrong spec oil in for 2 years . And then the owner says, "well if i put the right stuff in ,does the warrantee still hold" ? !!!! NO WAY it would . Warrantees stipulate terms and conditions for a given reason . And the so called "engineer " was so bold to say he does it often and so do many others within the "company ". I always think , those people that see it differently would soon change tunes if it was their money spent in good faith !

Have you confirmed that the warranty is void now as vaillant confirmed to me once I swapped over the filter to the return (I took over a service which the boiler was installed via a nationwide group and filter on the return due to no space on the return) the warranty is now reinstated aslong as the system is clean which is should be anyway as it needs to be cleaned before the new boiler is installed

Heating water is a lot different to oil aslong as it’s clean doesn’t matter if it’s 10 years old water put back in

 

[king of pipes]

I have also put right a Valliant pure on a dirty poorly installed system they don't get much worse than this it didn't even have a filter! Untill I put one on, It was that bad Gas Safe got involved the installer was made to pay back the money for the install Valliant changed the heat exchanger I sorted the other work out , this was documented in 2017 and all was good still working to this day I service it ever year now warranty runs out this year, put some pictures up let's see how it looks ? . Kop

 

[king of pipes]

This.... The pipe work and rads are old .ONly the boiler and its protection filter was new . The system was flushed and chemicals added .

NOT according to vaillant .If they had been called out a year after the original install .Vaillant say they would not allow the warrantee due to the boiler not been correctly fitted .Guys...its clearly stated that unless the filter is fitted correctly NO warrantee will be in place .why is this issue still been debated .The facts have been presented . He has had 2 years use .But unknown wear and tear that he paid NOT to have .

You started the debate we are only giving you our professional opinion and what's happened from previous experiences, I agree with you as I said in my first post it must be fitted to the manufacturers instructions, but mistakes are made corners are cut , we pick up the pieces and sort it out are there any gas issues under sized pipework , flue not fitted correctly ? That sort of thing ? You may well be able to get Gas Safe involved ? but it must break the gas regulations poor workmanship is not enough . Kop

 

[Gasmk1]

The only thing with this is vaillant instructions say fit on return, but it is made by spirovent/trap who’s instructions say fit on return or flow if you can’t. i Know you have to follow Vaillant s instructions for warranty.

 

[LJD1010]

The only thing with this is vaillant instructions say fit on return, but it is made by spirovent/trap who’s instructions say fit on return or flow if you can’t. i Know you have to follow Vaillant s instructions for warranty.

True.... But This company sure wont just put their hands up when they are wrong .The actual term they used is "The filter has now been put on the preferred (Return) pipe .Rather than "on the correct pipe" !!

 

[ShaunCorbs]

And? they’ve moved it move on are you the customer ?

 

[Chuck]

True.... But This company sure wont just put their hands up when they are wrong .The actual term they used is "The filter has now been put on the preferred (Return) pipe .Rather than "on the correct pipe" !!

At this point you need to put up or shut up, i.e. either sue the installers for whatever damages you feel entitled to or get over it and move on.

As someone with some experience of technical disputes I would recommend the second course of action. As lawyers are fond of saying, a bad settlement is better than a good case. Your case is weak unless you commission an expert report that quantifies your hypothetical damage to the heat exchanger. Such a report, assuming you can find someone willing to do the work, will cost considerably more than just replacing the HX on spec. Keep in mind that there's no guarantee that you'll get the costs involved back even if you end up winning the case.

 

[LJD1010]

At this point you need to put up or shut up, i.e. either sue the installers for whatever damages you feel entitled to or get over it and move on.

As someone with some experience of technical disputes I would recommend the second course of action. As lawyers are fond of saying, a bad settlement is better than a good case. Your case is weak unless you commission an expert report that quantifies your hypothetical damage to the heat exchanger. Such a report, assuming you can find someone willing to do the work, will cost considerably more than just replacing the HX on spec. Keep in mind that there's no guarantee that you'll get the costs involved back even if you end up winning the case.

Like I have said...We await Vaillants decision . If they say they are happy to put a warrantee in place as there has been no warrantee in place legally (This is not open to debate its all in their terms ) Then fine . If they say there is an issue then we put all the cards on the table to The heating company and take it across social media if they dont want to step up and make amends . Something the new American owners of the company might not like ! And make people aware and check their installs to see if they have the same issue .As according to a "manager" its very routine to fit them on the flow of Vaillants . I have seen companies act far quicker when a issue is "Made public" than going down the legal path .

 

[LJD1010]

Vaillant have confirmed that they will honour the original 10 year warrantee . We will just now see if we can get the heating company to cover the exact period of time the boiler was not fully protected after the warrantee period has finished. This then means The company is confident their mistake wont have affected the boiler . .

 

[John.g]

Is that a 12 year warranty so?.

 

[ShaunCorbs]

Why you have 10 years since the boiler was installed eg 8 years left

 

[John.g]

Are not Vaillant admitting in a way then that it doesn't matter where the Mag filter is installed?, if the mistake was discovered say 5 years into the warranty period wonder would they still cover the remainder as long as it was changed to the boiler return.

 

[LJD1010]

Is that a 12 year warranty so?.

No , 10 years Valliant and we plan to settle with the heating company that should the Heat exchanger fail within 20 months after that .They cover it .Due to the Exchanger not been protected fully for that time due to their mistake

 

[LJD1010]

Are not Vaillant admitting in a way then that it doesn't matter where the Mag filter is installed?, if the mistake was discovered say 5 years into the warranty period wonder would they still cover the remainder as long as it was changed to the boiler return.

Exactly..... Complete joke with whats stated in their terms etc . Might be wrong but could be they dont want to fall out with a huge customer based in a part of LOndon that forms part of their name

 

[king of pipes]

Vaillant have confirmed that they will honour the original 10 year warrantee . We will just now see if we can get the heating company to cover the exact period of time the boiler was not fully protected after the warrantee period has finished. This then means The company is confident their mistake wont have affected the boiler . .

Pretty much what I said then

 

[LJD1010]

Pretty much what I said then

Yep...But shocked Vaillant never binned the warrantee . They could . Would teach people to take care with their work . Imagine you buy a new Ferrari and after 1 year you had "back of the arches Jimmy" do a load of work. Would you think Ferrari would say it would not affect the warrantee etc ? ! But through this event, I got to see the true earning of one of their "engineers" . Not a bad income

 

[WPJ Plumbing]

The radiator heating temperature for a contemporary combi boiler should be adjusted for a flow temperature of between 60 and 70°C. If any greater than this, the boiler won't operate at its most effective efficiency and performance level and enter condensing mode.