Oil Boiler Replacement

[kimbo]

I have received a reply from grant

[FONT=&quot]Thank you for your email.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Grant Ireland distribute boilers into Northern Ireland. There are slight differences between the Irish boilers and our UK range but Grant UK would not be able to warranty any boilers brought in from Ireland.[/FONT]
[FONT=&quot]
So it would seem that the boilers bought in Northern Ireland are supplied by grant in southern ireland and not from grant uk. It seems there is a difference between irish boilers and uk boilers has anyone any idea what that is.
[/FONT]

 

[SimonG]

I know a lad who about ten years ago would take land rover and trailer over to ireland and buy boilers and oil tanks at cheaper prices and bring them back over to england and install. He stopped doing this due to changes in regulations (not sure what) and manufacturer not honouring warranty.

 

[Best]

Thanks, Kim. Maybe the only real difference is the price. Wonder how Grant, or any company could legally get away with not giving a warranty just
on their boilers bought in one part of the UK.
Perhaps they can bend the rules to discriminate against mainland UK, but can't see how they could refuse to offer a warranty if anyone bought a boiler from here in NI.
This must be almost unique & I think Grant would have to honour the warranty somehow. Must check in Grant documents supplied with their boilers to try to find where they state that the warranty for a UK boiler from here will have no warranty in rest of UK.
Any of you guys have a legal background that could comment?
Thought maybe loads solicitors, lawyers etc may have done plumbing courses as you can make 70k as a plumber apparently! :grin:

 

[kimbo]

I have checked the warranty on uk boilers it does stipulate it covers warranty on boilers installed in uk mainland and isles of scily and other places some of which there may be special arrangements, I wonder what the irish warranty says probably only those installed in ireland. The trouble is it would be cheaper to get the boiler repaired than take on a big company.

I have had customers in the past whos heat exchanger sprang a leak after 4yrs and the companys make it so akward to try and claim the warranty that the customer ends up buying a replacement water jacket at trade price (as a concession) minus the burner.

As I understand the trading standard laws in uk if there is a problem with the item you bought you have to go to the supplier which in our case is usually the plumber, he should then arrange for it to be fixed because the contract is with him and not the manufacturer, the plumber then has to go to the manufacturer to get it sorted in practice the manufacturer gets it sorted.

 

[Best]

Just checked some of the paperwork that Grant supplied with one of their Vortex boilers bought here in N. Ireland & it clearly says it is Grant (UK) Limited, Wiltshire, & gives the fax & phone numbers!!!
So no problem if it had been taken to rest of UK & installed. It is also, obviously identical boiler, as it gives all detail.
Will check other boilers paperwork.

 

[kimbo]

The plot thickens

 

[keltoyboy]

Seems grant uk are trying to protect their retailers......but i'm sure its probably illegal.......we all no grant have no manufacturing facility in the uk.... so all the boilers are manufactured to the same spec one would think.....just a different price tag/mark up...... and if bought in belfast and fitted in essex....surely no different than buying in herts and fitting in essex..... all uk!!!

 

[Lou]

I am updating threads. If this is not current then please visit the Oil & Solid Fuel Forum and post a new thread.