Ideal Classic FF230 British Gas Declared boiler "At risk"

[buckley plumb]

my mates old boiler is covered by bg and it broke down and they told him the pcb and gas valve were not available. he called me for advice and and i gave him the parts centre codes and prices and confirmed they were still available - with this he called back and asked for a senior engineer to attent and bring the parts . they wrote him an appology letter . makes me wonder how many people they have ripped off they are taught as salesmen first then as gas engineers 2nd.

 

[JAP&H]

If its uneconomical for BG to carry spares for a certain boiler they will inform customer that appliance is obsolete, can't get parts.

All the while parts available from usual suspects. As buckley plumb asked, how many times do customers agree to a BG boiler renewal?

 

[GrahamM]

They are supposed to try the main local suppliers they have account with to source parts they no longer have in stock, ie. PTS, Plumbcentre.
This is the minimum required before they can declare parts no longer available.

 

[plumbqate]

they serviced a 105HE and condemned external condensate pipe,also said it needed a magnatec fitted urgently. failed to fix leak on plunger to microswitch for hot water. but did give a notice about ncs about condensate . They are irresponsible rogues scaring elderly people for no reason. I actually read the form out to them and they said oh thats not so bad but bg man made it sound serious!!

 

[scoullar]

this man talks sense i was on a job doin maintenace and a gb engineer was fault finding on a boiler he didnt have a clue it was a system boiler installed and he thought it was a combi what a div i know its about having peace of mind with those covers but i dont think its worth the paper its written on just like any insurance they have always got a get out clause use the independant when u need to they also quoted a friend of mine 600 for a powerflush and stated it had a lifetime guarantee wot a load of cobblers how can u guarantee no sludge or scale for life especially in london

 

[scoullar]

flue looks fine to me min 300mm he must be on bonus for condemning they do health check before they offer cover why wasnt this pointed out them they have the trust from the public and they are abusing it con merchants ive heard so many storys about them and they are getting away with murder blow them out

 

[diamondgas]

Like all of us here we're all engineers of differing abilities! Personally I think the training and after care assistance for the BG engineers, technical advice and the like is second to none! It's entirely up to the individual whether they want to utalise that or not! I spent a couple of years identifying training needs for the "parts fitters" at BG in my region! We would then buddy guys to help them develop their fault finding skills! As far as I'm aware that still goes on today! Ther'll always be the person who thinks they know it all, they're dangerous! And we will all at some time get it wrong! I've been at this for 34 yrs and am still learning and through experience get it wrong a lot less than right!

Glad to hear you got your boiler sorted out Carlos_UK

 

[Plumbcrazy56]

Taken from ideal Classic ff 230 instalation instructions.

 

[GrahamM]

this man talks sense i was on a job doin maintenace and a gb engineer was fault finding on a boiler he didnt have a clue it was a system boiler installed and he thought it was a combi what a div i know its about having peace of mind with those covers but i dont think its worth the paper its written on just like any insurance they have always got a get out clause use the independant when u need to they also quoted a friend of mine 600 for a powerflush and stated it had a lifetime guarantee wot a load of cobblers how can u guarantee no sludge or scale for life especially in london

They do not guarantee the system will never get sludged up after they flush. What they guarantee is after they do a flush and you have re-occurring circulation issues they will re-flush as required without charge.

 

[glenno1]

Bg used to have real good reputation and real good engineers,my mate was 1 of them but he left years ago because he says they cut back on everything like training courses and apprenticeships,they also upped everyones workload eg 1 man to do 2 mens jobs

 

[diamondgas]

Bg used to have real good reputation and real good engineers,my mate was 1 of them but he left years ago because he says they cut back on everything like training courses and apprenticeships,they also upped everyones workload eg 1 man to do 2 mens jobs

I jumped ship in 2007 Had 25yrs there and don't regret any of the time spent with friends and colleagues. The main reason I left was because of the way I was managed!

 

[REDSAW]

Bg used to have real good reputation and real good engineers,my mate was 1 of them but he left years ago because he says they cut back on everything like training courses and apprenticeships,they also upped everyones workload eg 1 man to do 2 mens jobs

in a nut shell......................they now have share holders!!!! like the rest of them all looking to skin everything for wonga.