complaints procedure oftec

[Matt06]

Hello

I need to have a complaints procedure to satisfy oftec

the inspector says theres one in the technical section on the oftec site? I can't find it anywhere maybe its called something other than "Complaints procedure"

Anyone know if there is one to print out and put my name on it (That is what the inspector said to do)

Thanks

 

[Matt06]

Also does anyone else print out all the Ofteec technical book updates ? and carry them in the van?

I told them i download them and keep them digitally, They said that is no good as you may not have access to the internet onsite

I thought we were supposed to be trying to waste less paper and be more "Greener"

Moan over

 

[Jay The Plumber]

http://www.oftec.org/Media/Default/...et66_HowtoOperateYourOwnComplaintsProcess.pdf

yea, print em out and add them to the manual, the index page has the revision number you are on and you can easily check if you need to update. they checked mine on inspection

 

[Jay The Plumber]

I couldnt paste it properly here but it can be found in the Registration scheme rules and requirements section of the site

COMPLAINTS REGISTER
No. Address Name. Tel. No Date of complaint Nature of complaint Resolution Action Date Closed Date
1
2
3
4
5
6
7
8
9
10