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Discuss charge for frozen pipe repair in the Plumbing Forum area at

  1. adrianfs1

    adrianfs1 Guest

    hi guys, just come in from a frozen split pipe repair, or should i say a defrosted split pipe repair. anyway was there for about 45 mins and charged my average call out of £45 for the first hour, the custard went mad and said i am charging what i want because of the freeze.
    i replied that is my usual, he paid reluctantly. can anyone up north ie Yorkshire shed any info, am i charging to much.
  2. Billy Bob Bob

    Billy Bob Bob Guest

    custard is un realistic he could not fix it himself so called you he should be grateful you sorted it out
  3. so-solar

    so-solar Plumber GSR

    I charge £30 quid call out and £30 an hour, My bill would of been at least £60! i am in the midlands!
  4. Puddle

    Puddle Plumber

    As said,you are charging a very fair rate adrian,just a pitty your customer does not realise.makes you feel a bit peeved,when he tells the folks down the pub later he will be put in his place,he probably thinks it should still be 3 an 6'
    But as said nothing wrong with your rates,quite fair,most would be pleased
  5. dontknowitall

    dontknowitall Guest

    I did one in an hour. Asked for £45 and was given £50.

    Did another and helped with the clean up lending wet vacuum and then got the heating to work (which it wasn't!) - 3 hours £75 - that job started at nearly 5pm (I was phoned at 4:45pm and left the customer's house at just before 8pm).
  6. Henno82

    Henno82 Guest

    Thats customer service for you DKIT, i bet your customer was very happy indeed
  7. plumbandplumber

    plumbandplumber Member

    I'm only a Southern softie, but it probably comes down to Yorkshiremen and their carefulness with their brass :)
  8. adrianfs1

    adrianfs1 Guest

    Thanks guys, i now feel a bit better, but it gets my back up when people complain, what time do they finish work? 5.00pm i bet, well ive been at it today since 6.15am no diner just to and from custards houses HELPING them out of the s***, to be called out after working hours deserves a little extra does it not, anyway enough complaining, got paid, hope you all keeping busy.
  9. northstar

    northstar Plumber

    Sounds like value for money from dontknowitall 3 hours £75
  10. dontknowitall

    dontknowitall Guest

    I hope so. I do these rates for the village (and "my" electrician) also has low rates for the village. During this pipe burst I called him and he was there in 10 minutes to make something safe. He stayed for about 15 minutes and asked how much he should charge. He suggested £10. I said, "It's Christmas - make it £15!!

    It was an elderly person who'd phoned her daughter/niece(?) to help as water had come through the ceiling into the bathroom, kitchen, hallway, bedroom and sitting room - it was a real mess for the poor things as she couldn't find the stop tap.

    I don't think they'd realised the heating wasn't working (hence the pipe freeze). It took ages to fiddle with the TRVs and bleeding to get it going.

    Hopefully I'll get the boiler service in due course.
  11. Blackcatgas

    Blackcatgas Plumber GSR

    A very fair price.
  12. Billy Bob Bob

    Billy Bob Bob Guest

    you should have charged more Adrian in this custards case build in a 10% prat allowance
  13. fixter1

    fixter1 Guest

    im near whitby did a few today boiler condesate was connected in with the waste pipe, it had frozen solid on the outside wall and backed the sink up and shut the boiler down took me 2 hours to strip down and defrost and charged £75 he was more than happy to pay just to have his heating and hot water back
  14. obseen16

    obseen16 Plumber GSR

    if the custards complain at £45 for repairing a burst you should say well ill put it back how it was for £30 if youd prefer! haha watch their faces drop.
  15. Philgo

    Philgo Guest

    I'm not a plumber just a diyer.

    Now I could have probably fixed that myself, but if I couldn't I would have thought that was a bargain and I would probably given you extra.

    I suppose the best way to stop things like this happening is to give the custards some idea of costs before you start.
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