BBC Watchdog - British Gas

[gassafe]

Its on tonight BBC1 at 8.00pm, apparently a major energy supplier have been replacing perfectly working boilers!!!

I think its British Gas, but cant be sure...

Anyway, its a must watch i reckon...

 

[Whn1]

Ohhhh yeaaa!!!

 

[scotty plumber]

looking forward

 

[dancinplumba]

thanks for heads up, had forgot

 

[mountainman]

I've set my wossname to record it for me.

 

[PlumbBobBob]

sky + set

 

[mutley racers]

i am excited!!!!!

 

[mcniven]

yes! hopefully they get shut down, and we get al their work .............................

 

[Whn1]

yes! hopefully they get shut down, and we get al their work .............................

For their prices?
I could do with a couple of powerflushes.

 

[mcniven]

The last time I spoke to a customer, BGas quoted £750 a PF. thats insane..

 

[Whn1]

I sure they'd try to swindle a boiler change out of that too.

 

[zzzjim]

Who needs Face Book , Propper boy stuff here !

Cheers Gassafe :25:

 

[dancinplumba]

I've set my wossname to record it for me.

missus ?

 

[markfxy]

yes! hopefully they get shut down, and we get al their work .............................

Apparently when they shut down all their work will be passed to NUS, for a small fee (£1725) you can you can get all the work you can handle! for references pm best bathrooms he's making a fortune from them.

 

[JCplumb]

This is absolutely fantastic

 

[smtplumbing]

well done BGAS, Tho good for us guys

 

[Puddle]

Thought it would have been in the rouge traders section ,were it belonged,like the way the bloke trying to defend them,fell back on replacing the boilers on a safety basis............do not think he meant the safety of the boiler but the safety of premiums to the shareholders ! :38:

 

[davidsr2]

Well done Anne Robinson, made the MD of the service division squirm and im pretty sure he was a little loose with the truth when the question about engineers being on bonuses if they sell new boilers, BG from top to bottom is all about sales, all customer facing staff have sales targets and related sales bonuses.

 

[diamondgas]

If that BG manager was Pinnochio Anne Diamond would have been in need of the fire brigade to get her down from his nose!!! What a load of tosh!!! Ask any engineer working for BG what Qdos is and they'll cringe...! They're 'reward' points for sales leads...!

 

[Whn1]

If that BG manager was Pinnochio Anne Diamond would have been in need of the fire brigade to get her down from his nose!!! What a load of tosh!!! Ask any engineer working for BG what Qdos is and they'll cringe...! They're 'reward' points for sales leads...!

What'd you mean exactly?

 

[mountainman]

Wossname didn't need setting, I watched WD.
Now I've been educated and thanks to BG, it seems that a 20 year old boiler should be replaced on safety grounds.

Never heard so much cobblers in my life.

 

[stevetheplumber]

unless its changed since last year they get bonus point just for getting the lead for a new boiler and more if the customer agres to a new boiler

 

[markfxy]

If they're saying they should have been changed on safety grounds are they trying to say the plumbers concerned left their customers with dangerous boilers?

 

[diamondgas]

What'd you mean exactly?

Well my post was loaded so not quite sure what you're askin Whn 1?

The MD was lying out of his back teeth IMO!! The pressure to sell comes from the top down. Managers developed 'incentive' schemes more than 20 years ago for engineers to gain more for selling. It was not money but reward points that could be exchanged for loads of things, Agos, M&S ... etc. etc .... They labelled them Qdos and I believe they are still there today!

 

[mountainman]

BTW
When I was with BG many moons ago, we were encouraged to promote new appliances and especially new boilers.
Of course there was a bonus paid for any leads provided.
Heaven Forbid (gasp)

 

[davidsr2]

They get commission (bonus points aka QDOS) for selling and that isn't limited to boilers its also on selling other appliance cover and gas and electric, its all about targets in the world of BG.

 

[stevetheplumber]

the real good news is it wont end there im sure annes phone is ringing of the hook with people who've been ripped off by bg
shame she didnt mention the powerflushing scandal

 

[dancinplumba]

problems will come when bg price more competitively, which they may do after this

 

[PlumbBobBob]

shame she didnt mention the powerflushing scandal

probably saving that for next week lol

 

[mfgs]

The QDOS reward scheme is basically points which convert to money which is then put on a QDOS card, just like a visa card for you to spend as you like. Which reminds me I still have a bit of money left on mine from when I was contracting there last year. Although I will add I didnt get anyone to replace a boiler that didnt need replacing. Mainly got the money from getting them to switch to BG dual fuel lol.

 

[washer]

Ha ha, ive heard that is a nice earner!! Think maybe people are missing the point on the boiler leads, from what ive heard there is a lot if pressure if you do not get boiler leads or you are out on your ear, no one cares about the tenner you get, you just dont want to get summoned to the top man at bg and get the boot.

 

[mfgs]

At team meetings people do get a talking to if ther arent reaching targets of boiler leads, etc etc. As I was a contractor I didnt have that problem. You would get more of a talking to for not getting boiler leads than taking 8 visits to fix a boiler.

 

[anz]

Shocking, about time British Gas got looked in to. I think some other authorities see them as untouchable, so they do get away a lot.

Thank You Watchdog.

That guy from British Gas was clearly not telling the entire truth, and the way he justified it was wrong.

 

[diamondgas]

Ha ha, ive heard that is a nice earner!! Think maybe people are missing the point on the boiler leads, from what ive heard there is a lot if pressure if you do not get boiler leads or you are out on your ear, no one cares about the tenner you get, you just dont want to get summoned to the top man at bg and get the boot.

You're dead right ... I left BG 8yrs ago ... Loved most of my time there and made real good friends along the 25yrs prior! Privatisation made it just a money making machine with us guys as the front line 'tool' to make it! Dangle a carrot and the donkey will follow!!! I got sick of chasing the carrot! Luckily I hadn't Driven my credit rating to the max and could afford to leave the "family"!

 

[SafeGasInstall]

if any one has recorded it , could you pls post it on you tube . I did not see it