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What a nightmare in my eyes...

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hello lads,

Just subcontracted a lad to install abouler for me Worcester 29cdi.

However, if you look at the picture below you won't believe your eyes.

In my eyes it looks like a 10years old installation. However, he wanted £680 for the install which was fine but delivering such a mess and shot work behind thats a little bit too much for me.

That's not all we also had trouble with the boiler firing up. The pump is broken at the brand new boiler and the technical support will come out on Wednesday to assess and change the pump.

2 days without hot water and heating :/ how bad is that for the tenants?

I am really upset with the pipe work.

What would you guys tell him after he asking for leaving a review ?

Would you be frank and tell him off for that? He had an apprentice with him I assume he has done the job but seriously leaving this that bad is for me a no go.

IMG_3648.JPG


IMG_3667.JPG
 
Looks fine to me, it will never look nice when you have to cross pipes

Can you access pipes below the worktop ?
 
ShaunCorbs said:
Looks fine to me, it will never look nice when you have to cross pipes

Can you access pipes below the worktop ?
Click to expand...
I totally disagree, he could have cut the pipes a lot lower and could have cleaned the pipes and used a little less solder as there are everywhere snots and green coloured pipes. Some of the pipes are crooked too. I just have a different level of plumbing. He didn't even clean Rubbish up after him finishing the job. I stood there and hoovered the Rubbish up cleaned the worktop and threw all the carboards away.

However, not very happy with the install but I learned again when hiring ppl. If someone is going to tell me he likes the way it is even the filling loop then I know what his way of plumbing is. I believe that's not your level either as I have seen your jobs on gledhill cylinders which are not to compare.


Sorry forgot to add yes you can access the pipes
 
If you can access the pipes easily from underneath all that should be there with straight runs up through the work top

And what's wrong with the filling loop same as existing
 
ShaunCorbs said:
If you can access the pipes easily from underneath all that should be there with straight runs up through the work top

And what's wrong with the filling loop same as existing
Click to expand...
Yes, exactly that was my thinking. Even though when crossing pipes it could have been cleaned and without those ugly shots. In regards to the filling loop why not putting 2 bends on and let it facing downwards?! It sticks out quite far into the room.

Just not my type of Install neither the cleanliness
 
Could of but existing one couldn't been much of a problem else they would of had it changed

And it's not easy soldering good and even I get snots, but I clean them up and sand them back
 
Matchless.plumb said:
Yes, exactly that was my thinking. Even though when crossing pipes it could have been cleaned and without those ugly shots. In regards to the filling loop why not putting 2 bends on and let it facing downwards?! It sticks out quite far into the room.

Just not my type of Install neither the cleanliness
Click to expand...
Evening mate. Sub contracting work out is not an easy thing to do which is why I do not do it. But you need to sit down with the Engineer and tell them what you expect. This avoids that awkwardness at the end of the install.
 
ShaunCorbs said:
Could of but existing one couldn't been much of a problem else they would of had it changed

And it's not easy soldering good and even I get snots, but I clean them up and sand them back
Click to expand...
The filling loop is a new one, so why not doing the job a little nicer. It's just laziness that's all it is.
 
Matchless.plumb said:
The filling loop is a new one, so why not doing the job a little nicer. It's just laziness that's all it is.
Click to expand...

First pic isn't unless you told him it's an issue how is he supposed to know
 
Harvest Fields said:
Evening mate. Sub contracting work out is not an easy thing to do which is why I do not do it. But you need to sit down with the Engineer and tell them what you expect. This avoids that awkwardness at the end of the install.
Click to expand...
That's a true thing. Have learned again and won't happen this way again.
I need to subcontract as I am not registered just yet. But you never know what you get when you hire someone it's like Kinder Überraschung egg :)
 
ShaunCorbs said:
First pic isn't unless you told him it's an issue how is he supposed to know
Click to expand...
I'm talking about the second picture. He closed mains water and changed the old filling loop. Why did he not put 2 elbows to make better ? However, bad thing is boiler not working due to the faulty pump
 
Matchless.plumb said:
I'm talking about the second picture. He closed mains water and changed the old filling loop. Why did he not put 2 elbows to make better ? However, bad thing is boiler not working due to the faulty pump
Click to expand...

Did you tell him that the old one was in the way ?

And that's nothing to do with the engy, I've had a faulty pump and a gas valve on a new boiler out of a 100+ that's not bad but not my fault

Benchmark filled in and notified on gs ?
 
Last edited:
No point u two bitching at each other the upgrade is poor a typical one day install i would not be unhappy if i employed someone and they turn out a crap job and left me to clear up the mess , worcester wont be happy you could have clearence issues there check the installation manual Ronny . cheers kop
 
Harvest Fields said:
Evening mate. Sub contracting work out is not an easy thing to do which is why I do not do it. But you need to sit down with the Engineer and tell them what you expect. This avoids that awkwardness at the end of the install.
Click to expand...


I couldn't agree more.
If I use anyone for any job, they are told before hand that I want belt n braces!
They are also told if something is not right I will spot it and it will need to be re-done so they may as well take their time and do it right first time. If they are unsure of what I want they should ask.
If you say it at the start, you have a head start in the discussion when something is not to your liking.
There is no reason things cannot be plumb, level, square and definitely no reason why a job can't be neat.
 
ShaunCorbs said:
Did you tell him that the old one was in the way ?

And that's nothing to do with the engy, I've had a faulty pump and a gas valve on a new boiler out of a 100+ that's not bad but not my fault

Benchmark filled in and notified on gs ?
Click to expand...
I did not say it's his fault about the boiler issue. However, yes he registered the boiler with Worcester and he is going to fill out the benchmark once the boiler is fixed by Worcester as he cannot commission the boiler. He is going to do it tomorrow
 
king of pipes said:
No point u two bitching at each other the upgrade is poor a typical one day install i would not be unhappy if i employed someone and they turn out a crap job and left me to clear up the mess , worcester wont be happy you could have clearence issues there check the installation manual Ronny . cheers kop
Click to expand...
I have spoken to the installer I subcontracted he said he has checked the installation manual regarding the clearance. It wouldn't be my issue as he has to put things right if it turns out wrong.

But thanks for all your comments.perhaps my expectations are to high. Well, once qualified I will do them all alone.
 
Thank you all for your input, much appreciated. I still learn everyday you learn more. Next, time I know what to do better. It's just a shame that people do not care about longer term businesses. Seems like one job business and that's it. However, at least I can come on here and get an honest professional advice and opinion. Thumbs up
 
Matchless.plumb said:
Thank you all for your input, much appreciated. I still learn everyday you learn more. Next, time I know what to do better. It's just a shame that people do not care about longer term businesses. Seems like one job business and that's it. However, at least I can come on here and get an honest professional advice and opinion. Thumbs up
Click to expand...

Never a truer word spoken !
Pride in your work, quality workmanship, quality materials and good customer care/service all lead to a good reputation, recommendations and repeat custom.
 
Last Plumber said:
Never a truer word spoken !
Pride in your work, quality workmanship, quality materials and good customer care/service all lead to a good reputation, recommendations and repeat custom.
Click to expand...
Thanks mate, I really try hard to give everyday 150% even though it's just a tap. I really care about my company and my reputation and hoping to meet the right people in the future to subcontract. But as mentioned many times I'm happy to come on here to get always and honest advise, it really is rare nowadays and therefore I appreciate that very much.
 
How did he lift a CDI classic into that gap!!!

Don't they have a built in loop?

It's pretty rough. Someone else said it looks like a one day install, so done as quick as possible.

No shock arrestor?
Did they clean the system?
 
scott_d said:
How did he lift a CDI classic into that gap!!!

Don't they have a built in loop?

It's pretty rough. Someone else said it looks like a one day install, so done as quick as possible.

No shock arrestor?
Did they clean the system?
Click to expand...

No optional extra
 
scott_d said:
How did he lift a CDI classic into that gap!!!

Don't they have a built in loop?

It's pretty rough. Someone else said it looks like a one day install, so done as quick as possible.

No shock arrestor?
Did they clean the system?
Click to expand...
Apparently they have cleaned the system with fx2 even though I bought for him sentinel x800 and x100.
Apparently they've taken the cupboard off the wall to hang the boiler however, now he has to take the cupboard again because the lit doesn't fit through the gap. About shock arrestor .. no words. I was told you will need to install Shock arrestors for Worcester boilers it's part of their conditions , is that true ?
 
Who supplied the boiler ?
 
SavageW said:
May be my eyes but where’s the condense?
Click to expand...
Condens running underneath the boiler straight out inside a hopper :/

I do not know how legal that is but he had right next to him a sink with a waste installed.
 
ShaunCorbs said:
Who supplied the boiler ?
Click to expand...
I supplied the boiler and all other materials.

Worcester boiler
22mm pipe
15mm pipe
Fittings
Filling loop
Carbon monoxide alarm
Salus tb500
Condens pipe
Chemicals for the flush
Scale reducer
Filter

He only had to come and change the boiler.
 
If it's not supplied to him it's kinda your fault

But yes always recommend a shock arrestor like I've told you many times before

What happened to the atag installer you had before??
 
ShaunCorbs said:
If it's not supplied to him it's kinda your fault

But yes always recommend a shock arrestor like I've told you many times before

What happened to the atag installer you had before??
Click to expand...
I don't know if that's my fault or not but he is qualified for many years and should have picked that up. I am not signing and registering the boiler so literally his fault. However, I will see him tomorrow and will point that out.

The Atag installer no good to me no more. I had to leave him going his own away. I have chosen a different way and I don't need people which are walking the the total different direction. I need people working in similar way as I want.

Cleanliness
Neat plumbing
Being on time
Updating each other
Knowing his own trade you know.
I expect if someone does the job for 10 years ( gas safe reg ) he should know things like this especially registered with vaillant,Worcester, baxi,biasi
 
Matchless.plumb said:
I don't know if that's my fault or not but he is qualified for many years and should have picked that up. I am not signing and registering the boiler so literally his fault. However, I will see him tomorrow and will point that out.

The Atag installer no good to me no more. I had to leave him going his own away. I have chosen a different way and I don't need people which are walking the the total different direction. I need people working in similar way as I want.

Cleanliness
Neat plumbing
Being on time
Updating each other
Knowing his own trade you know.
I expect if someone does the job for 10 years ( gas safe reg ) he should know things like this especially registered with vaillant,Worcester, baxi,biasi
Click to expand...
Just out of curiosity. What did he charge you?
 
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