I am puzzled, if the system is indirect then it would explain why his cold tap in the bathroom does not switch off after shutting off the mains, he's emptying the cwsc, which would take a while and give the illusion of a faulty stoptap...
Edit, puddle-if his valve under the sink turned off both his hot and cold water wouldn't that mean his system is direct and would not have a separate storage tank, , the cold still flowing in the bathroom but not the hot, and the kitchen taps both off from one valve puzzles me