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charge for frozen pipe repair

Discuss charge for frozen pipe repair at UK Plumbers Forums; hi guys, just come in from a frozen split pipe repair, or should i say a defrosted split pipe repair. anyway was there for about 45 mins and charged my ...
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    Default charge for frozen pipe repair

    hi guys, just come in from a frozen split pipe repair, or should i say a defrosted split pipe repair. anyway was there for about 45 mins and charged my average call out of £45 for the first hour, the custard went mad and said i am charging what i want because of the freeze.
    i replied that is my usual, he paid reluctantly. can anyone up north ie Yorkshire shed any info, am i charging to much.

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    Default Re: charge for frozen pipe repair

    custard is un realistic he could not fix it himself so called you he should be grateful you sorted it out
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    I have a banning hammer and I am not afraid to use it

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    Default Re: charge for frozen pipe repair

    I charge £30 quid call out and £30 an hour, My bill would of been at least £60! i am in the midlands!

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    Default Re: charge for frozen pipe repair

    As said,you are charging a very fair rate adrian,just a pitty your customer does not realise.makes you feel a bit peeved,when he tells the folks down the pub later he will be put in his place,he probably thinks it should still be 3 an 6'
    But as said nothing wrong with your rates,quite fair,most would be pleased

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    Default Re: charge for frozen pipe repair

    I did one in an hour. Asked for £45 and was given £50.

    Did another and helped with the clean up lending wet vacuum and then got the heating to work (which it wasn't!) - 3 hours £75 - that job started at nearly 5pm (I was phoned at 4:45pm and left the customer's house at just before 8pm).

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    Default Re: charge for frozen pipe repair

    Thats customer service for you DKIT, i bet your customer was very happy indeed

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    Default Re: charge for frozen pipe repair

    Quote Originally Posted by adrianfs1 View Post
    can anyone up north ie Yorkshire shed any info, am i charging to much.
    I'm only a Southern softie, but it probably comes down to Yorkshiremen and their carefulness with their brass :-)

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    Default Re: charge for frozen pipe repair

    Thanks guys, i now feel a bit better, but it gets my back up when people complain, what time do they finish work? 5.00pm i bet, well ive been at it today since 6.15am no diner just to and from custards houses HELPING them out of the s***, to be called out after working hours deserves a little extra does it not, anyway enough complaining, got paid, hope you all keeping busy.

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    Default Re: charge for frozen pipe repair

    Sounds like value for money from dontknowitall 3 hours £75

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    Default Re: charge for frozen pipe repair

    I hope so. I do these rates for the village (and "my" electrician) also has low rates for the village. During this pipe burst I called him and he was there in 10 minutes to make something safe. He stayed for about 15 minutes and asked how much he should charge. He suggested £10. I said, "It's Christmas - make it £15!!

    It was an elderly person who'd phoned her daughter/niece(?) to help as water had come through the ceiling into the bathroom, kitchen, hallway, bedroom and sitting room - it was a real mess for the poor things as she couldn't find the stop tap.

    I don't think they'd realised the heating wasn't working (hence the pipe freeze). It took ages to fiddle with the TRVs and bleeding to get it going.

    Hopefully I'll get the boiler service in due course.

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    Default Re: charge for frozen pipe repair

    A very fair price.

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    Default Re: charge for frozen pipe repair

    you should have charged more Adrian in this custards case build in a 10% prat allowance
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